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Front Desk Representative

2 months ago

Florence, Kentucky, United States dandbcareers Full time
Job Title: Front Desk/Host

Job Summary:

We are seeking a highly skilled and enthusiastic Front Desk/Host to join our team at Dave & Buster's. As a Front Desk/Host, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their visit.

Key Responsibilities:

  • Deliver exceptional guest service, ensuring a positive and memorable experience for all guests.
  • Act as an ambassador for the building, greeting guests with a smile and enthusiasm, and coordinating game rentals, merchandise sales, and telephones.
  • Manage the front desk and host station, ensuring it is stocked with supplies and maintained to a high standard.
  • Process transactions accurately and efficiently, handling cash, credit card payments, and gift card sales.
  • Assist other team members as needed, providing support and ensuring seamless service delivery.
  • Monitor and manage wait times, communicating information to guests, team members, and managers as needed.
  • Ensure the reconciliation of any monies from the bank, maintaining accurate records and reporting any discrepancies.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and team members.
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities simultaneously.
  • Basic math skills and accuracy when handling cash and credit card transactions.
  • Ability to stand for long periods, move around the facility, and lift up to 30 pounds.
  • Availability to work a variety of shifts, including days, nights, and weekends.

What We Offer:

As a Front Desk/Host at Dave & Buster's, you will enjoy a competitive salary, opportunities for career growth and development, and a fun and dynamic work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.