Training Manager for Modular Systems

4 weeks ago


Montgomery, Alabama, United States Varite Full time
Job Description:

The Training Manager will oversee the implementation and administration of the Learning Experience Platform (LXP) for Varite's Medicaid Enterprise Systems (MES) Modernization Program (AMMP).

Key Responsibilities:
  • Collaborate with vendors to define system configurations, connectivity to multiple unique MES module learning environments, learner management, data analytics, system-generated communications, and reporting functions.
  • Document and report any learner profile syncing or system integration issues between the LXP and multiple unique MES module contractors' LMS systems.
  • Collaborate with vendors in establishing learner profile source for multiple unique MES contractor module training environments, the administrator role for learner account management (add, change, delete) self-enroll vs file transfer protocol, identifying learner profile fields and mapping scheme with multiple unique MES contractor module environments, establish protocol related to data source of truth among multiple unique MES contractor module sources, and define learner profile management roles and tasks.
  • Troubleshoot and resolve end user issues.
  • Assist in the creation of UAT Scripts in support of platform testing for both the LXP and LMS systems.
  • Test to ensure its functionality meets system-level requirements and learner User Interface specifications.
  • Work with the Vendors to remain current on system specifications and updates. Communicate updates and changes to all stakeholders.
  • Create, deliver, publish, and update as appropriate learner and administrator user guides for AMMP internal training only.
  • Define course content document management process to capture, track, and store a variety of course document file types providing security, access control, centralized storage, audit history, and accessibility.
  • Develop and maintain an overall course catalog for AMMP internal training only.
  • Develop AMMP related custom eLearning courses for inclusion in the LXP.
  • Establish and maintain communication with internal and external entities to identify module-specific learner training needs that the vendors will produce for inclusion in their training environment accessible by learners.
  • Establish module training material formats including Job Aids, User Guides, instructor-led virtual and classroom materials, and web-based eLearning content.
  • Review and approve the Vendor training resources and training materials for compliance with AMMP training standards and utilization of AMMP templates.
  • Manage annual renewal of the LXP contract including adjustments to user volume, course catalog, custom courses, functionality, etc.

Requirements:
  • Seven (7) years related to LMS/eLearning work experience.
  • Working with incident management tools.
  • Deployment of regular training updates to large-scale enterprise audiences.
  • Demonstrated knowledge and experience with APIs and third-party training tool integrations.
  • Experience with loading content, using importing tools, Virtual Learning Session (VLS) integrations; editing and managing notifications.
  • Strong skills in system configuration and overall platform management.
  • Proficiency in understanding business processes and translating them into effective training solutions.
  • Strong analytical and problem-solving abilities.
  • Excellent communication and interpersonal skills.

Education:
Bachelor's degree in business administration, communication, education or a related field

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