Training Manager for Modular System Implementation

2 weeks ago

Montgomery, Alabama, United States Varite Full time
Job Description

The Client is seeking an experienced Training Manager to oversee the implementation and administration of a new Learning Experience Platform (LXP) as part of a major transition from a monolithic system to a modular system based on a Service Oriented Architecture (SOA).

This role is critical in facilitating the transition and ensuring that all users receive comprehensive training to effectively use the new modular systems and solutions.

The Training Manager will be responsible for reviewing and approving vendor training resources and training materials for compliance with AMMP training standards and utilization of AMMP templates.

Key responsibilities include:

  • Collaborating with vendors to define system configurations, connectivity to multiple unique MES module learning environments, learner management, data analytics, system-generated communications, and reporting functions.
  • Documenting and reporting any learner profile syncing or system integration issues between the LXP and multiple unique MES module contractors LMS systems.
  • Collaborating with vendors in establishing learner profile source for multiple unique MES contractor module training environments, the administrator role for learner account management (add, change, delete) self-enroll vs file transfer protocol, identifying learner profile fields and mapping scheme with multiple unique MES contractor module environments, establish protocol related to data source of truth among multiple unique MES contractor module sources, and define learner profile management roles and tasks.
  • Troubleshooting and resolving end user issues.
  • Assisting in the creation of UAT Scripts in support of platform testing for both the LXP and LMS systems.
  • Testing to ensure its functionality meets system-level requirements and learner User Interface specifications.
  • Working with vendors to remain current on system specifications and updates. Communicating updates and changes to all stakeholders.

Requirements include:

  • Seven (7) years related to LMS/eLearning work experience.
  • Working with incident management tools.
  • Deployment of regular training updates to large-scale enterprise audiences.
  • Demonstrated knowledge and experience with APIs and third-party training tool integrations.
  • Experience with loading content, using importing tools, Virtual Learning Session (VLS) integrations; editing and managing notifications.
  • Strong skills in system configuration and overall platform management.
  • Proficiency in understanding business processes and translating them into effective training solutions.
  • Strong analytical and problem-solving abilities.
  • Excellent communication and interpersonal skills.

Bachelor's degree in business administration, communication, education or a related field is required.

The ideal candidate will possess a deep understanding of contracts, business processes, and training requirements to ensure the successful deployment and utilization of the LXP across the organization.

This role will also work closely with the organizational change management team to ensure users are included, informed, and educated on the transition from a single monolithic system to a modernized modular system.

The Training Manager will be responsible for creating, delivering, publishing, and updating learner and administrator user guides for AMMP internal training only.

The vendors will be responsible for LXP and LMS course updates.

The Training Manager will also be responsible for defining course content document management process to capture, track, and store a variety of course document file types providing security, access control, centralized storage, audit history, and accessibility.

The Training Manager will develop and maintain an overall course catalog for AMMP internal training only.

The vendors will be responsible for LXP and LMS course catalogs.

The Training Manager will establish and maintain communication with internal and external entities to identify module-specific learner training needs that the vendors will produce for inclusion in their training environment accessible by learners.

The Training Manager will establish module training material formats including Job Aids, User Guides, instructor-led virtual and classroom materials, and web-based eLearning content.

The Training Manager will review and approve the Vendor training resources and training materials for compliance with AMMP training standards and utilization of AMMP templates.

The Training Manager will remain current on best practices in training management and eLearning to help inform goals, objectives, and improvements to the training systems.

This role will also collaborate with the module Vendors on the rollout of the training programs as it relates to the module system implementations per the AMMP integrated master schedule.

The Training Manager will collaborate with the LXP Vendor on a phased approach for the LXP implementation including alignment with the AMMP integrated master schedule.

The Training Manager will manage annual renewal of the LXP contract including adjustments to user volume, course catalog, custom courses, functionality, etc.

The Training Manager will define LXP functionality requirements related to connectivity to multiple unique AMMP module contractors' training environments.

The Training Manager will collaborate with both the LXP and LMS vendors to define types of user profiles.

The Training Manager will collaborate with both LXP and LMS vendors to define learner User Interfaces (UI) to view and navigate to course assignments, completion history, training schedule, and data from learning records.

The Training Manager will define reports and analytical capability for AMMP to track progress on training and learning.

The Training Manager will collaborate with the Information Security Office to ensure training systems meet all security and privacy requirements and standards.

The Training Manager will define and monitor compliance and managerial reporting requirements, schedules, and frequencies.

The Training Manager will prepare and deliver all compliance and managerial reports as requested from all stakeholders.

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