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F&B Shift Manager

1 month ago

Albuquerque, New Mexico, United States Route 66 Casino Hotel Full time
Job Title: F&B Shift Manager

Route 66 Casino Hotel is seeking a highly motivated and experienced F&B Shift Manager to join our team. As a key member of our food and beverage operations, you will be responsible for ensuring seamless service, inspiring your team, and delivering exceptional dining experiences.

Key Responsibilities:
  • Enforce performance standards, policies, and procedures to ensure compliance with company objectives.
  • Maximize cost effectiveness by ensuring staff compliance with guest service standards.
  • Provide feedback and training to associates to enhance their skills and knowledge.
  • Evaluate and train associates to ensure compliance with guest service standards.
  • Ensure compliance with food and beverage health and safety regulations and applicable laws.
  • Run venue operations smoothly and efficiently to ensure guest satisfaction.
  • Responsible for checking in orders and using proper rotation methods when stocking.
  • Listen to, evaluate, and assure control of guest grievances.
  • Communicate with the manager concerning operational deficiencies and areas in need of attention.
  • Establish priorities for crew members and provide assistance as needed.
  • Maintain a consistent and regular attendance record.
  • Participate in the execution of new menu implementations, daily specials, and promotions.
  • Maintain all kitchen equipment and the appearance of the venue in accordance with company standards.
  • Communicate regularly with the Manager about Department issues.
  • Maintain open communication throughout the venue through daily pre-shift meetings.
  • Knowledge of company internal controls, policies, and procedures.
  • Assist in maintaining standards of health, safety, and sanitation.
  • Have Fun and ensure all staff members do as well.
  • Must possess excellent communication, organizational, and analytical skills.
  • Must be able to effectively communicate one-on-one, in small groups, to moderate-sized gatherings of associates and/or executives.
  • Serves as a leader for employees while fostering teamwork, employee morale, motivation, and open communication.
  • Attend Supervisor Development Leadership Program annually.
  • Must be able to add, subtract, multiply, and divide in all units of measure, using whole numbers, percentages, common fractions, and decimals.
  • Must be able to apply common sense understanding to a variety of situations, in order to collect data, analyze facts, and determine appropriate responses.
  • Must be able to lift up to 50 lbs.
  • Build relationships and loyalty with guests through sincere and meaningful interactions.
  • Develop a thorough knowledge of services, room locations, amenities, surroundings, providing accurate directions and information for guest inquiries about promotions and special events.
  • Work under pressure; maintain regular and punctual attendance, including working odd or unusual hours, weekends, and holidays.