Shift Operations Manager

4 weeks ago


Albuquerque, New Mexico, United States DoorDash Full time
About The Role

We're seeking a highly motivated and experienced Shift Lead to join our team at DoorDash. As a Shift Lead, you will be responsible for guiding a shift of 2-10 employees through daily operations, including delegating tasks, ensuring a high-quality experience for customers, and promoting a positive work environment.

Key Responsibilities

Lead Operations Associates through their shift by ensuring the team is set up for success to work safely and productively, and serving as the point of escalation for daily operations, including scheduling and attendance.
     Provide real-time feedback to Operations Associates about performance and partner with Site Managers for next steps.
     Assist with day-to-day tasks, including receiving product from vendors, placing product in appropriate locations, preparing customer orders, and helping clean and organize work areas.
     Delight Customers by making sure customer's orders get delivered smoothly, maintaining menus and systems, communicating with customers when issues arise, and ensuring Dasher pickups go smoothly.
     Monitor supplier deliveries, manage regular cleaning and maintenance schedules, and contribute ideas to improve our quality and customer experience.

Requirements

You're self-motivated, positive, and a team player, with high integrity and a passion for delighting customers.
     You have a proven track record of success in a warehouse, retail, or restaurant environment, with experience working in fast-paced, physical environments.
     You're able to be on your feet, move heavy product, and operate a pallet jack and hand truck, with or without accommodation.
     You have a high school diploma or GED equivalent, and are at least 18 years of age.
     You're organized and proficient in Google Docs and Google Sheets, with flexibility in your schedule to work any day of the week, across daily operating hours.

About DoorDash

At DoorDash, our mission is to empower local economies by providing a platform for customers to order food and other goods from local merchants. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks, including premium healthcare, wellness expense reimbursement, paid parental leave, and more.

Why Join Our Team?

We're a technology and logistics company that's growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to growing and empowering a more inclusive community within our company, industry, and cities, and we believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

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