Shift Manager Lead

1 month ago

Albuquerque, New Mexico, United States Alvarado Restaurant Nation Full time
Job Title: Shift Manager

The Shift Manager is a critical role at Alvarado Restaurant Nation, responsible for ensuring the highest standards of safety and quality are met while leading and coaching the team to deliver exceptional service.

Key Responsibilities:
  • Ensure consistent adherence to safety and quality standards.
  • Verify that team members are following proper handwashing procedures and adhering to standards.
  • Regularly complete food safety checklists to maintain a clean and safe environment.
  • Coach team members through conflicts and serve as a positive role model.
  • Hold team members accountable for their tasks and responsibilities.
  • Conduct regular zone walks to ensure tasks are being completed efficiently.
  • Review deployment charts to ensure team members are in the right positions.
  • Execute back-of-house shift change procedures to maintain a smooth operation.
  • Assess each zone to identify areas for improvement.
  • Plan and assign breaks for team members to ensure they are well-rested and focused.
  • Post daily goals and use the SWS form to track progress.
  • Ensure all dishes and back-of-house areas are clean and well-maintained.
Required Skills and Qualifications:
  • 1+ years of supervisory experience in a food service or retail environment with profit and loss accountability, schedule writing, and team member development.
  • Obtain and maintain ServeSafe Certification within 30 days of employment.
  • Strong leadership skills to coach and guide team members.
  • Ability to resolve conflicts and maintain a positive work environment.
  • Hold team members accountable and ensure tasks are completed efficiently.
  • Knowledge of safety and quality standards in the food industry.
  • Ability to complete food safety checklists and verify adherence to standards.
  • Strong organizational skills to execute shift changes and zone assessments.
  • Ability to review deployment charts and plan team member breaks effectively.
Physical Demands:
  • Ability to withstand temperatures of 0 degrees Fahrenheit or less and 100 degrees Fahrenheit or more.
  • Move throughout the restaurant for extended periods (up to 10-12 hours per day).
  • Move 50 lbs. for distances of up to 10 feet.
  • Balance and move up to 25 lbs. for distances of up to 50 feet.
  • Understand and respond to team members' and guests' requests in a loud environment.
  • Stand, walk, sit, use hands and fingers to handle or feel objects, tools, or controls.
  • Reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl.
  • Talk or hear; taste or smell.
  • Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Alvarado Restaurant Nation is an Equal Opportunity Employer and does not discriminate based on gender identity or sexual orientation.

Job ID: PI252712050

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