Director of Software Excellence

6 days ago

Glendale, Arizona, United States ServiceTitan Full time

About the Role:

We are seeking a highly experienced Senior Director of Software Quality to lead our quality assurance team and drive excellence in software development. As a key member of our leadership team, you will be responsible for establishing and maintaining comprehensive quality standards, processes, and procedures to ensure the delivery of high-quality software products.

Key Responsibilities:

  • Provide strategic direction and leadership to the software quality assurance team, ensuring alignment with business goals and objectives.

  • Establish and maintain quality standards, processes, and procedures to ensure the delivery of high-quality software products.

  • Recruit, mentor, and develop a high-performing team of quality assurance professionals, fostering a culture of innovation, collaboration, and continuous improvement.

  • Collaborate closely with cross-functional teams, including engineering, product management, infrastructure, and client services to integrate quality assurance processes throughout the software development lifecycle.

  • Drive initiatives to continuously enhance software quality, including automation, performance testing, and monitoring.

  • Identify, assess, and mitigate quality risks throughout the software development process, ensuring compliance with regulatory requirements and industry standards.

  • Effectively communicate quality objectives, progress, and issues to senior management and key stakeholders, advocating for quality as a strategic differentiator.

  • Evaluate and manage relationships with external vendors and third-party partners to ensure adherence to quality standards and contractual obligations.

  • Develop and manage budgets for the software quality assurance function, optimizing resource allocation to achieve quality goals within cost constraints.

  • Establish key performance indicators (KPIs) and metrics to measure and report on software quality, driving accountability and continuous improvement initiatives.

Requirements:

  • Bachelor's degree in Computer Science, Engineering, or a related field.

  • Proven experience (8+ years) in a senior leadership role within software quality assurance, preferably in a SaaS environment. 15+ years of total software quality experience.

  • Strong understanding of software development methodologies, quality assurance processes, and best practices.

  • Demonstrated ability to lead and motivate cross-functional teams, driving collaboration and innovation.

  • Excellent analytical and problem-solving skills, with the ability to analyze complex issues and develop practical solutions.

  • Exceptional communication and interpersonal skills, with the ability to influence and negotiate at all levels of the organization.

  • Experience with quality assurance tools and technologies, including test automation frameworks, defect tracking systems, and performance testing tools.

  • Familiarity with agile development methodologies, such as Scrum or Kanban, and their impact on software quality processes.

  • Strong project management skills, with the ability to prioritize and manage multiple initiatives concurrently.

  • Proven track record of delivering high-quality software products on schedule and within budget.

Preferred Qualifications:

  • Certification in quality management or related field (e.g., ASQ Certified Manager of Quality/Organizational Excellence).

  • Experience with cloud computing platforms (e.g., AWS, Azure, Google Cloud) and associated quality assurance challenges.

  • Knowledge of DevOps practices and tools for continuous integration and continuous delivery (CI/CD).

  • Experience with implementing and managing enterprise-wide quality management systems (QMS).

About ServiceTitan:

ServiceTitan is a leading provider of business management software for the service industry. We are committed to delivering high-quality software products that meet the needs of our customers. As a member of our team, you will have the opportunity to work with a talented group of professionals who are passionate about delivering exceptional results.

What We Offer:

  • Competitive salary and benefits package.

  • Opportunities for professional growth and development.

  • Collaborative and dynamic work environment.

  • Recognition and rewards for outstanding performance.

How to Apply:

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].

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