Customer Service Representative

2 weeks ago


Tampa, Florida, United States OneTouch Direct Full time
Customer Service Representative

OneTouch Direct is a leading provider of contact center solutions, working with Fortune 500 companies to deliver exceptional customer experiences. As a Customer Service Representative, you will be a seamless extension of our clients, providing top-notch support to their customers.

Responsibilities:
  • Provide inbound customer service for industry-leading mobile companies.
  • Resolve issues and consistently deliver a great customer experience.
  • Ensure customer satisfaction by handling complaints and inquiries.
  • Determine the quickest and most effective ways to answer client or customer questions.
  • Evaluate and escalate queries and concerns when necessary.
Requirements:
  • Excellent communication and written skills.
  • Professional telephone etiquette.
  • Passion for resolving issues and creating a great customer experience.
  • Ability to handle high-stress situations and escalated issues.
  • 1-2 years retail or customer service/call center experience is an asset.
  • Knowledge of mobility and data products is an asset.
Benefits:
  • Full-time hours: 40 hours per week schedule with overtime opportunities.
  • GREAT earning opportunities: competitive hourly pay plus monthly bonus opportunities.
  • Supportive environment: classroom training and 1-on-1 support for your first week of call taking.
  • Great workplace: daily and weekly incentives to create a fun, competitive, and rewarding environment.
  • Benefits: health care plan (medical, dental, and vision).
  • Growth: opportunity for professional advancement as we grow.
  • Culture: diverse and inclusive welcoming culture with employee resource groups.


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