Customer Service Representative
2 weeks ago
OneTouch Direct is a leading provider of contact center solutions, working with Fortune 500 companies to deliver exceptional customer experiences. As a Customer Service Representative, you will be a seamless extension of our clients, providing top-notch support to their customers.
Responsibilities:- Provide inbound customer service for industry-leading mobile companies.
- Resolve issues and consistently deliver a great customer experience.
- Ensure customer satisfaction by handling complaints and inquiries.
- Determine the quickest and most effective ways to answer client or customer questions.
- Evaluate and escalate queries and concerns when necessary.
- Excellent communication and written skills.
- Professional telephone etiquette.
- Passion for resolving issues and creating a great customer experience.
- Ability to handle high-stress situations and escalated issues.
- 1-2 years retail or customer service/call center experience is an asset.
- Knowledge of mobility and data products is an asset.
- Full-time hours: 40 hours per week schedule with overtime opportunities.
- GREAT earning opportunities: competitive hourly pay plus monthly bonus opportunities.
- Supportive environment: classroom training and 1-on-1 support for your first week of call taking.
- Great workplace: daily and weekly incentives to create a fun, competitive, and rewarding environment.
- Benefits: health care plan (medical, dental, and vision).
- Growth: opportunity for professional advancement as we grow.
- Culture: diverse and inclusive welcoming culture with employee resource groups.
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Customer Service Representative
3 weeks ago
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Customer Service Representative
3 weeks ago
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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