Assistant General Manager

4 weeks ago

Erie, Pennsylvania, United States Homewood Suites Erie Full time
Job Summary

The Assistant General Manager is a key member of the hotel management team, responsible for driving hotel profitability through revenue generation, cost control, and guest satisfaction. This role requires a strong leader who can motivate and develop employees, while maintaining the integrity of the hotel.

Key Responsibilities
  • Tour the operating departments daily to ensure efficient operations and make adjustments as needed.
  • Conduct weekly staff meetings to review previous and future sales and operations efforts, and provide training sessions to employees.
  • Meet all financial review dates and corporate directed programs in a timely fashion.
  • Hold monthly financial reviews with department managers, M.I.D.'s, and available supervisors to ensure budgeted productivity levels are met.
  • Develop managers for future advancement through competency training and corporate sponsored training programs.
  • Participate in required M.O.D. coverage as scheduled.
  • Maintain direct contact with and monitor the development of management trainees.
  • Adhere to all Highgate Hotel policies and procedures, and train new managers to ensure compliance.
  • Oversee and assist in the Highgate Hotel budget process as required.
  • Ensure training in service standards is taking place in each department, and compliance with Highgate Hotel Garden Standard of the Week training.
  • Assist in creating a positive team-oriented environment that focuses on the guest, through employee development and motivation.
  • Inspect rooms regularly with the Housekeeping Manager and Property Engineer to ensure cleanliness and maintenance standards are met.
  • Ensure complete processing of invoices daily using the A/P process.
  • Ensure all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar.
  • Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
  • Ensure employees are attentive, friendly, courteous, and efficient in their interactions with guests, managers, and all other employees.
  • Forecast monthly the hotel's financial position by estimating revenues and line-by-line expenses, and analyze previous and projected data to generate an accurate reforecast.
  • Prepare and conduct all management interviews, and follow hiring procedures according to Highgate Hotel S.O.P.'s.
  • Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended.
  • Perform all Executive Committee members performance appraisals according to Highgate Hotel S.O.P.s, and ensure managers are in compliance with the standards in their administration of performance appraisals to their staff.
  • Motivate, coach, counsel, and discipline all management personnel according to Highgate Hotel S.O.P.'s, and ensure managers are in compliance with the standards in their administration of counseling and disciplinary steps.
  • Perform any other duties as requested by the Vice President or Regional Director of Operations.
  • Ensure all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s.
  • Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort.
  • Be in the public areas during peak times, greeting guests and offering assistance as needed.
  • Ensure procedures for handling of the hotel safe, specifically with regard to security and monthly safe audits, are followed and occur.
  • Ensure monthly credit meetings are conducted, and take an active role in the hotel credit and collection policies.
Requirements
  • At least 5-6 years progressive experience in a hotel.
  • Bachelor's Degree preferred.
  • Long hours sometimes required.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Participate in M.O.D. coverage as required.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing nametags.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
  • Perform other duties as requested by management.

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