Pharmacy Director- Non-Dispensing Site Manager

2 weeks ago

Plano, Texas, United States CSI Pharmacy Full time
Job Summary

The Pharmacy Director is responsible for overseeing daily pharmacy operations, ensuring regulatory compliance, and driving program planning and management. This role involves maximizing resources, overseeing quality improvement, and providing performance feedback and recognition to pharmacy employees. The Director will supervise departmental work activities, staffing, and scheduling to achieve business objectives.

Key Responsibilities
  • Supervise staff in the non-dispensing site, including pharmacists, pharmacy technicians, and intake team members, as well as ancillary staff at the location.
  • Operate at a high level to ensure the cohesiveness, operational readiness, and direction of the team.
  • Collaborate with the pharmacy leadership team to coordinate activities in the Plano office with the overall pharmacy mission.
  • Assist pharmacists with clinical and business-related duties.
  • Travel for internal meetings and pharmacy-related conferences.
  • Regularly visit the Nash location and other pharmacy sites as necessary.
  • Participate in recruitment and hiring of new personnel.
  • Assist in preparing and implementing pharmacy staff competencies.
  • Perform annual performance reviews for pharmacy personnel.
  • Participate in branch management and inter-departmental meetings as required.
  • Coordinate and lead site meetings as needed.
  • Prepare and submit management reports as required.
  • Contribute to the development of the branch budget for pharmacy operations.
  • Guide the pharmacy towards achieving monthly, quarterly, and annual projections based on financial and management objectives.
  • Follow established channels of authority and communications throughout the organization.
  • Maintain an on-call schedule for pharmacists and cover as needed.
  • Perform special tasks or projects as requested.
  • Help develop, update, and implement policies and procedures.
  • Obtain pharmacist licenses in other states requiring licensure for the facility to be licensed as a pharmacy.
  • Provide oversight and guidance on clinical decision-making, clinical operations, and technical expertise on aspects of the program, including URAC/ACHC accreditation and Board of pharmacy requirements.
  • Identify and resolve recurring issues impacting team key metrics.
  • Demonstrate knowledge and understanding of leadership within the framework of planning, directing, coordinating, and providing/improving the delivery of service to customers.
  • May serve as the PIC for the pharmacy and demonstrate thorough knowledge of all regulations and laws applicable to a Class G pharmacy (non-dispensing).
  • Assess the pharmacy's compliance with operational regulatory requirements and assist in preparation for inspections as needed.
  • Assist in assessing and optimizing pharmacy workflows to optimize pharmacy resources and operational efficiencies.
  • Work with all departments to process urgent or high-touch prescriptions in the facility through all stages of the specialty process, completing steps independently if trained in that function.
  • Assign and monitor workload and assist with scheduling as needed to ensure optimal coverage.
  • Collaborate with team members to ensure best practices are shared.
  • Serve as a point of escalation for issues requiring a higher degree of expertise or discretion to resolve customer issues and ensure timely resolution.
  • Provide high-quality services to home-care patients and referral sources.
  • Consistently represent the company in a professional manner.
  • Perform all other duties as assigned.
Requirements
  • Provide the highest level of professionalism, responsiveness, and communication to build and maintain the maximum customer base possible.
  • Possess a strong knowledge base in specialty home infusion pharmacy.
  • Strong knowledge base of immune globulin preferred.
  • Possess the necessary supervisory/management skills and/or experience to supervise the pharmacy aspects of home infusion therapy.
  • Effectively plan and problem-solve.
  • Possess good organizational and time-management skills.
  • Dependable attendance and job performance.
  • Possess the ability to multi-task and frequently change direction.
  • Willingness to work a flexible schedule based on business needs.
  • Exceptional customer service skills.
  • Excellent interpersonal and communications skills.
  • Strong team player.
  • Commitment to company values.
  • Ability to work in a fast-paced production environment with a strong attention to detail.
Education and Experience
  • R.Ph. or Doctor of Pharmacy.
  • Current, unrestricted Pharmacist license in the state in which the facility is located (TX) – or willingness to obtain said license within 90 days of hire.
  • Qualifications to perform clinical oversight for the services provided.
  • At least 3-years of management experience in a specialty or home infusion pharmacy.

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