Operations Technology Support Manager

3 weeks ago


Nashville, Tennessee, United States Amazon Full time

About the Role

We are seeking a highly skilled OPERATIONS TECHNOLOGY SUPPORT MANAGER to join our team. In this role, you will be responsible for independently managing response and resolution of customer queries in a quick and efficient manner, meeting or exceeding operational service level agreements (SLA). You will also collaborate and coordinate with multiple teams to streamline workflows, prioritize and fix issues.

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Responsibilities

  • Manage customer queries and resolve issues
  • Collaborate with multiple teams to streamline workflows
  • Prioritize and fix issues in a timely manner
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Requirements

  • 2+ years of program or project management experience
  • 1+ years of supply chain experience
  • Knowledge of Lean principles and DMAIC methodology
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Estimated Salary: $65,000 - $85,000 per year, depending on experience.



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