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Customer Service Agent

2 months ago

Arizona City, Arizona, United States Cruise America Full time
Job Summary

Cruise America is seeking a highly motivated and customer-focused Reservations Sales Agent to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service and sales support to our customers.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions to meet customer needs.
  • Reservations Management: Manage customer reservations, including booking, cancellations, and modifications.
  • Sales Support: Provide sales support to customers, including recommending services and promotions.
  • Data Entry: Accurately enter customer information into our scheduling systems.
  • Team Collaboration: Work closely with other team members to ensure seamless customer service and sales support.
Requirements
  • Education: High school diploma or equivalent required.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with customers and team members.
  • Customer Service Skills: Proven customer service skills, with the ability to resolve customer complaints and issues.
  • Organizational Skills: Ability to prioritize tasks, manage multiple customers, and meet sales targets.
Working Conditions

The working conditions are normal for a call center environment.