Customer Service Representative

2 days ago


Arizona City, Arizona, United States TREGO DUGAN AVIATION of GRAND ISLAND, Inc. Full time
Job Title: Agent, Cross-Utilized

This part-time position offers a unique opportunity to work in a dynamic airport environment, providing exceptional customer service and supporting various airport operations.

Key Responsibilities:
  • Deliver outstanding customer service to all passengers, responding to inquiries and resolving issues in a timely and professional manner.
  • Process customer tickets, check baggage, and monitor carry-on baggage for size and quantity.
  • Provide information on arrival and departure times, boarding procedures, and seating arrangements.
  • Handle denied boarding situations, solicit volunteers, and accommodate customers as needed.
  • Ensure compliance with FAA, airline, and airport regulations, enforcing safety and security measures.
  • Assist customers with special needs, such as boarding assistance.
  • Load and upload baggage on and off aircraft, marshal planes, and push back aircraft.
  • Work efficiently under time constraints, maintaining a positive attitude and composure in challenging situations.
Requirements:
  • High school diploma or equivalent.
  • Basic computer skills.
  • Ability to work varied hours, including weekends and holidays.
  • Valid driver's license.
  • Pass a 10-year background check and pre-employment drug test.
  • Ability to attend required training.
Competency/Behavioral Requirements:
  • Pleasant and cooperative attitude.
  • Reliability, responsibility, and dependability.
  • Attention to detail.
  • Maintain composure and control emotions in difficult situations.
  • Accept criticism and deal calmly with high-stress situations.
  • Be open to change and willing to take on responsibilities.
Work Environment:

Airport environment, both indoors and outdoors, with extreme temperature ranges.

Other Requirements:

Ability to carry 70-pound suitcase and perform repetitive tasks and motions.



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