Customer Service Representative
2 days ago
This part-time position offers a unique opportunity to work in a dynamic airport environment, providing exceptional customer service and supporting various airport operations.
Key Responsibilities:- Deliver outstanding customer service to all passengers, responding to inquiries and resolving issues in a timely and professional manner.
- Process customer tickets, check baggage, and monitor carry-on baggage for size and quantity.
- Provide information on arrival and departure times, boarding procedures, and seating arrangements.
- Handle denied boarding situations, solicit volunteers, and accommodate customers as needed.
- Ensure compliance with FAA, airline, and airport regulations, enforcing safety and security measures.
- Assist customers with special needs, such as boarding assistance.
- Load and upload baggage on and off aircraft, marshal planes, and push back aircraft.
- Work efficiently under time constraints, maintaining a positive attitude and composure in challenging situations.
- High school diploma or equivalent.
- Basic computer skills.
- Ability to work varied hours, including weekends and holidays.
- Valid driver's license.
- Pass a 10-year background check and pre-employment drug test.
- Ability to attend required training.
- Pleasant and cooperative attitude.
- Reliability, responsibility, and dependability.
- Attention to detail.
- Maintain composure and control emotions in difficult situations.
- Accept criticism and deal calmly with high-stress situations.
- Be open to change and willing to take on responsibilities.
Airport environment, both indoors and outdoors, with extreme temperature ranges.
Other Requirements:Ability to carry 70-pound suitcase and perform repetitive tasks and motions.
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