Travel Assistance Agent

2 months ago


Arizona City, Arizona, United States Cruise America Full time
Job Summary

Cruise America is seeking a highly skilled Travel Assistance Agent to join our team. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers while they are traveling in our rental vehicles.

Key Responsibilities
  • Provide first-level support and instruction to customers via phone or other communication channels.
  • Identify and resolve customer concerns and issues in a timely and professional manner.
  • Collaborate with internal teams to ensure seamless problem resolution and customer satisfaction.
  • Maintain accurate records and documentation of customer interactions.
  • Stay up-to-date on vehicle knowledge and systems to provide expert support.
Requirements
  • High school diploma or equivalent required.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced call center environment.
  • Physical demands include sitting, talking, and using hands to handle objects.
Working Conditions

The working conditions are normal for a call center environment.


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