Senior IT Service Technician

2 weeks ago


Portland, Oregon, United States Portland Internetworks Full time
Job Summary

We are seeking a highly skilled Senior IT Service Technician to join our team at Portland Internetworks. As a key member of our technical support team, you will be responsible for providing exceptional service to our clients, troubleshooting and resolving technical issues, and collaborating with our team to deliver top-notch support.

Key Responsibilities
  • Technical Support: Provide timely and effective technical support to our clients, including troubleshooting, resolving, and escalating technical issues.
  • Client Communication: Communicate effectively with clients to understand their technical needs, provide solutions, and ensure their satisfaction.
  • Team Collaboration: Work closely with our technical team to resolve complex technical issues, share knowledge, and improve our technical support processes.
  • Documentation: Maintain accurate and detailed records of technical issues, resolutions, and client interactions.
  • Professional Development: Stay up-to-date with the latest technologies, best practices, and industry trends to continuously improve our technical support services.
Requirements
  • Technical Expertise: Strong knowledge of Microsoft Desktop Operating Systems, Microsoft Office Applications, and Smartphones/Mobile Devices.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to communicate complex technical information to clients and team members.
  • Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve complex technical issues.
  • Certifications: Network+ certification or equivalent experience.
What We Offer
  • Competitive Salary: A competitive salary, plus incentive-based bonuses.
  • Benefits: Industry-leading benefits, including health and retirement benefits, 401(k) matching, and paid time off.
  • Professional Development: Opportunities for professional growth and development, including training, certifications, and education assistance.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and technically skilled individual who is passionate about delivering exceptional technical support, we encourage you to apply for this exciting opportunity.



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