Senior Technician

2 weeks ago

Portland, Oregon, United States Paladin Technologies Full time
Job Summary

We are seeking a highly skilled Senior Technician to join our team at Paladin Technologies. As a Senior Technician, you will be responsible for providing exceptional technical support and services to our clients, ensuring the highest level of satisfaction and quality.

Key Responsibilities
  • Collaborate with the Client Services Team to schedule and dispatch to customer sites for break/fix requests, preventative maintenance, and small move, add, and change (MAC) work.
  • Document and report findings and solutions for each service job performed.
  • Coordinate equipment and company vehicle resources as required to effectively manage service tickets.
  • Review, modify, and redline job documentation for assigned tickets when applicable.
  • Perform service work in a professional manner and in accordance with company-established best practices.
  • Maintain a professional appearance and attitude.
  • Maintain a clean and orderly jobsite.
  • Adhere to all applicable safety rules and regulations.
  • Review materials options and verify count accuracy.
  • Facilitate the delivery of staged materials to the jobsite.
  • Communicate and coordinate with the Client Services Team regarding schedule, open items, and job status.
  • Communicate with the Client Services Team on the needed job components and materials.
  • Commissioning of trade-specific systems, including device and cable testing, system functionality testing, system settings/configurations, firmware updates, user acceptance testing, and system documentation.
  • Occasional light travel may be required.
Requirements
  • Minimum 5-6 years of work experience as a Service Technician with a security integrator with manufacturer certifications.
  • Industry experience working with access control, intrusion, and CCTV.
  • Must carry a current Lenel OnGuard Certification.
  • Valid US driver's license with an acceptable record.
  • Ability to pass pre-employment screening.
Preferred Qualifications
  • Video Surveillance: Avigilon, Hanwha, Genetec, Milestone, Exacq, Honeywell, Bosch, Axis.
  • Access Control: LenelS2, AMAG, Avigilon, Genetec, Honeywell, Open Path, Lenel, RS2, Software House, Hirsch.
  • Intrusion: DMP, Honeywell, Bosch.
  • Intercom: Aiphone, Viking.
  • Work experience in the financial market of banks.
  • Engineering or estimating skills.
  • Knowledge of how to program systems.
Benefits

Paladin Technologies offers a strong compensation package, including medical, dental, and vision insurance, company-paid life insurance, 401(k) matching, PTO, and paid sick leave, training and certification opportunities, and more.

We are an equal opportunity employer and consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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