Customer Service Liaison

1 week ago


Grand Rapids, Michigan, United States Oliverhcp Full time

Customer Care Representative

The Customer Care Representative plays a pivotal role in ensuring the timely processing of orders and confirming realistic delivery dates. This position involves developing long-term relationships with assigned customers and key stakeholders, as well as liaising between customers and internal teams to deliver orders according to customer needs.

Requirements

Education:

A 4-year degree in a business-related field or equivalent experience is required.

Experience:

At least 2 years of related customer service, sales, or account management experience or an equivalent combination of education and experience is necessary.

Key Skills:

  • Customer Orientation: ability to focus on the changing needs and wants of the customer
  • Strong teamwork and problem-solving skills
  • Ability to develop, maintain, and strengthen partnerships with others inside or outside the organization
  • Strong written and verbal communication skills
  • Strong active listening skills
  • Ability to maintain positive relationships within a team environment
  • Ability to deal with a variety of interpersonal styles and personalities in an appropriate and diplomatic manner

Technical Skills:

Strong Microsoft Office skills and experience with CRM, ERP, and business applications are required. The ability to follow through on details and enter data into computer systems, CRM, ERP quickly and accurately is also necessary.

Other Skills:

Proven ability to manage multiple projects at a time while paying strict attention to detail is required. Excellent learning and presentation skills are also necessary.



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