Product Support Coordinator

3 weeks ago


Fort Lupton, Colorado, United States PABCO Building Products, LLC. Full time

At PABCO Building Products, LLC, we pride ourselves on delivering exceptional customer experiences and being a leader in the concrete masonry industry. As a Customer Service/Dispatch Rep, you will play a vital role in ensuring seamless communication between teams and providing top-notch customer service. If you're passionate about delivering results-driven solutions and take pride in your work, we want you to join our team

About the Position

This role requires a customer-focused individual with excellent communication skills, strong organizational abilities, and a keen eye for detail. Key responsibilities include:

  • Directing customer inquiries to the right department or person.
  • Verifying driver information and counting products during break periods.
  • Ensuring accurate documentation and updating SAP, SharePoint, and other systems.
  • Maintaining open communication channels between dispatch and yard personnel.

You'll also have opportunities to:

  • Participate in physical semi-annual inventory counts.
  • Develop a thorough understanding of our products and services.
  • Collaborate with sales teams to improve customer satisfaction.
  • Support the maintenance and setup of product displays.
Requirements and Qualifications

To succeed in this role, you should possess:

  • A high school diploma or equivalent, or at least three years of customer service or dispatch experience.
  • Basic math, reading, and writing skills.
  • SAP experience is beneficial but not mandatory.
  • Able to work effectively in a dynamic environment with varying priorities.
  • Excellent communication, teamwork, problem-solving, and interpersonal skills.
Benefits and Compensation

We offer a competitive salary range of $20-$23 per hour, based on experience. You'll also receive a comprehensive benefits package, including medical, dental, and life insurance, disability benefits, 401(k) matching, and wellness programs.



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