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Product Assistance Expert

3 weeks ago

Fort Collins, Colorado, United States Adecco US, Inc. Full time
Job Summary
Adecco US, Inc. is seeking a skilled Customer Support Representative to join our dynamic team. This role involves providing exceptional support to rental and service customers, coordinating product returns, and maintaining accurate customer accounts.

Key Responsibilities
Your responsibilities will include coordinating product returns, assisting customers with service order forms, communicating effectively with technicians, prioritizing service orders, and following up on open service orders to ensure customer satisfaction. You will also be responsible for maintaining accurate customer accounts and facilitating communication with Finance.

Requirements
To succeed in this role, you will need strong attention to detail and organizational skills, excellent verbal and written communication skills, a passion for providing exceptional customer service, and the ability to work effectively with diverse teams. A Bachelor's degree is preferred, and 2+ years of experience in customer service or support is required.

Benefits and Perks
We offer competitive compensation, a supportive work environment, opportunities for professional growth and development, medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.