Dispatch Operations Specialist

5 days ago


Fort Lupton, Colorado, United States PABCO Building Products, LLC. Full time

PABCO Building Products, LLC is a top manufacturer of concrete masonry products in the Western United States. With a strong focus on customer satisfaction, we are looking for a skilled Customer Service/Dispatch Rep to join our team. This role is perfect for someone who enjoys providing exceptional customer service, coordinating logistics, and ensuring seamless communication between teams.

About the Role

The Customer Service/Dispatch Rep will be responsible for supporting our sales, yard team, and dispatch operations. Key responsibilities include:

  • Receiving and directing phone calls from customers and internal stakeholders.
  • Covering the guard shack during breaks and lunches, verifying driver information, and counting products.
  • Maintaining effective communication between dispatch and yard personnel.
  • Processing delivery notes, notifying dispatch, and signing paperwork.

This role requires strong organizational skills, attention to detail, and excellent communication skills. If you're a self-motivated individual with a passion for delivering exceptional customer service, we want to hear from you

Key Responsibilities

In addition to the above, the Customer Service/Dispatch Rep will:

  • Provide marketing support for sales representatives and inside sales coordinator.
  • Assist in inventory management and maintenance of marketing materials.
  • Collaborate with sales teams to coordinate custom orders and provide outstanding customer service.
  • Develop a thorough understanding of our products and recommended installation procedures.
  • Support the setup and maintenance of product displays.
  • Answer customer inquiries about products, orders, invoicing, and pricing.
  • Prepare and submit weekly and monthly reports on retention.
  • Process and file documentation in SAP, SharePoint, and other systems.
Requirements

To succeed in this role, you must have:

  • A high school diploma or equivalent, or at least three years of customer service or dispatch experience.
  • Strong basic math, reading, and writing skills.
  • SAP experience is beneficial but not mandatory.
  • A proven ability to prioritize tasks and maintain organization in a fast-paced environment.
  • Exceptional communication, teamwork, problem-solving, and interpersonal skills.
What We Offer

We provide a comprehensive benefits package, including medical, dental, and life insurance, disability benefits, 401(k) matching, and wellness programs. Our competitive salary range for this position is $20-$23 per hour, based on experience.



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