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Patient Advocate Part-Time

2 months ago

Clermont, Florida, United States AYR Wellness Full time
About AYR Wellness

AYR Wellness is a leading cannabis company dedicated to providing exceptional customer experiences. Our mission is to be a force for good in all we do, bringing positive change to our communities, industry, and world.

Job Summary

The Patient Advocate is a key member of our dispensary team, responsible for delivering outstanding customer experiences. This role requires a passion for cannabis, excellent communication skills, and a commitment to providing personalized support to our customers.

Key Responsibilities
  • Provide expert knowledge and guidance to customers on our premium cannabis products.
  • Ensure customer questions and concerns are resolved promptly and efficiently.
  • Accurately receive, coordinate, and fulfill customer orders using our Point of Sale (POS) and inventory tracking systems.
  • Adapt to varying sales volumes and maintain a high level of customer engagement.
  • Meet or exceed daily sales metrics by following our customer experience selling cycle.
  • Assist management staff in ensuring compliance with regulatory and operational standards.
Requirements
  • Must stay current with all policies and regulations of the state cannabis agency.
  • Must meet age requirements as outlined by the state cannabis agency.
  • Able to pass all background checks as required by the state cannabis agency.
  • Able to accommodate varied shifts, weekends, and holidays.
  • Maintain regular and punctual attendance.
Preferred Qualifications
  • 1-3 years' experience working in a cannabis retail setting.
  • Prior customer service experience in a hospitality, pharmacy, customer services, or retail environment.
What We Offer

At AYR Wellness, we're committed to creating a positive and inclusive work environment. We offer competitive compensation, opportunities for growth and development, and a chance to be part of a dynamic and innovative team.