Service Representative

3 days ago

Austin Texas, United States Sun Auto Tire and Service Full time
About the Role

Sun Auto Tire and Service is seeking a highly skilled and customer-focused Service Advisor to join our team. As a Service Advisor, you will play a critical role in providing exceptional customer service, promoting our products and services, and driving sales growth.

Key Responsibilities
  • Promptly greet customers in a professional and courteous manner, both in person and over the phone, using our standardized customer service techniques.
  • Listen to and thoroughly document customer concerns, inspect vehicles, and refer to service history to accurately identify and verify customer service needs.
  • Recommend services based on your knowledge and clearly communicate any additional recommendations from our Automotive Technicians to customers, ensuring they can make informed decisions.
  • Promote the sales of appropriate services, parts, and accessories by demonstrating a deep understanding of our products and associated service requirements.
  • Provide customers with accurate quotes, including cost and time of completion, for approved services and keep them updated throughout the day on the status of their services.
  • Follow proper procedures when cashing out customer tickets, including reviewing the completed multi-point inspection and explaining applicable warranties.
  • Conduct post-repair and declined services follow-up phone calls to ensure customer satisfaction for all individual customers.
  • Track all new returns, core returns, and warranty parts for individual customers.
Requirements
  • High School Diploma or equivalent.
  • Prior experience as a Service Advisor is helpful but not required.
  • Professional appearance and proven ability to work in a process-driven environment.
  • Possess a valid driver's license or obtain one within 30 days of hire date.
  • Ability to work a minimum of five days, including weekends.
Benefits
  • Competitive Bi-Weekly Pay.
  • Tuition Reimbursement, up to $3,000 annually.
  • Paid Vacation and Sick Time.
  • 6 Paid Holidays.
  • Medical, Dental, and Vision Insurance (effective 1st of the month after hire).
  • Life Insurance (company-paid).
  • 401(k) Retirement Savings Plan with Company Match.
  • Discounted Services on Personal and Immediate Family Vehicles.
  • Opportunity for Advancement.
Equal Employment Opportunity

Sun Auto Tire and Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.

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