Service Advisor

23 hours ago

Keller, Texas, United States Caliber Auto Care Full time
{"h1": "Sales and Service Advisor Position", "p": "At Caliber Auto Care, we are seeking a highly skilled and customer-focused Sales and Service Advisor to join our team. As a Sales and Service Advisor, you will be responsible for providing exceptional customer service and promoting all products and services offered by our company.

Key Responsibilities:

* Greet customers in a professional and courteous manner, both in person and on the telephone
* Listen to and thoroughly document customer's concerns, inspect vehicle, and refer to service history to accurately identify and verify customer's service needs
* Recommend services according to appropriate level of knowledge and clearly communicate any additional recommendations from the Automotive Technician to the customer
* Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements
* Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer
* Follow proper procedures when cashing out a customer's ticket, including a review of the completed multi-point inspection and explanation of applicable warranties
* Conduct post-repair and declined services follow-up phone calls to ensure customer satisfaction for all individual customers

Requirements:

* High School Diploma or equivalent
* Prior experience as a Service Advisor is highly preferred, but not required
* Professional appearance and proven ability to work in a process-driven environment
* Possess valid driver's license, or obtain a valid driver's license within 30 days of hire date
* Ability to work a minimum of five days, including Saturdays

We offer a competitive salary, benefits package, and opportunities for advancement. If you are passionate about providing exceptional customer service and have a strong interest in the automotive industry, we encourage you to apply for this exciting opportunity.", "h2": "Benefits", "ul": ["Closed Sundays", "Competitive Bi-Weekly Pay", "Tuition Reimbursement", "Paid Vacation and Sick Time", "6 Paid Holidays", "Medical, Dental and Vision Insurance (Effective 1st of the Month after Hire)", "Life Insurance (Company paid)", "401(k) Retirement Savings Plan with Company Match", "Discounted Services on Personal and Immediate Family Vehicles", "Opportunity for Advancement"]}

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