Mortgage Loan Officer

5 days ago


Phoenix, Arizona, United States Valon Full time
About Valon

Valon is a pioneering company that is revolutionizing the homeownership experience. Our mission is to empower every homeowner by providing innovative solutions that make home ownership easier, more secure, and financially savvy. We're a team of passionate professionals who are dedicated to transforming the mortgage industry for the better.

Job Summary

We're seeking a highly skilled Consumer Direct Mortgage Loan Officer to join our team. As a key member of our Lending department, you will play a critical role in providing best-in-class customer service to support our strategic goals. Your primary objective will be to recapture future purchase and refinance loans for customers with mortgages within our servicing portfolio, while strengthening customer and investor relationships.

Key Responsibilities
  • Serve as the primary point of contact for customers throughout the lending journey.
  • Recommend curated loan solutions to prospective and existing Valon customers.
  • Escalate customer concerns to management to ensure timely resolution.
  • Streamline and manage pipeline, meeting required pull-through ratios and production targets.
  • Collect customer documentation as required by investor guidelines.
  • Analyze documentation and disclosures for accuracy and compliance.
  • Collaborate with other members of the department to meet deadlines efficiently.
Ideal Background
  • Bachelor's degree or equivalent work experience.
  • Comprehensive knowledge of federal regulations (e.g. RESPA, TILA, ECOA, TRID, CFPB).
  • Thorough understanding of the underwriting process and agency and investor requirements.
  • Strong written and oral communication skills.
  • Ability to collaborate with other team members.
Minimum Qualifications
  • 3+ years of mortgage originations experience.
  • 2+ years of consumer direct mortgage experience.
  • Previous experience with relevant technology (e.g. DU, LP, Encompass, CRMs).
  • Active MLO state licenses in NMLS.
  • Ability to obtain and maintain MLO state licenses throughout tenure with the company.
Benefits
  • Competitive salary and a 401(k) plan with a 4% annual match.
  • No weekends or late nights required.
  • Generous amount of paid time off: 17 days of paid time off, 5 additional paid sick days, and 11 paid company holidays.
  • Comprehensive, low-cost medical, dental, and vision benefits.
  • Employee Assistance Program (EAP) for additional support.
  • In-office snacks and drinks.
  • Quarterly opportunities for promotion and annual performance reviews.
  • 12 weeks of fully paid time off for new parents.


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