Business Operations Specialist

5 days ago


Philadelphia, Pennsylvania, United States Volt Full time
Incident Management Business Analyst

We are seeking a skilled Business Analyst to join our team at Volt. As a Business Analyst, you will play a critical role in developing and maintaining incident management reports and dashboards, providing insights and reports to management and executives on incident trends and performance metrics, analyzing incident data to identify trends and improve incident management processes, and collaborating with cross-functional teams to identify root cause and implement corrective actions.

Key Responsibilities:

  • Develop and maintain incident management reports and dashboards using tools such as Power BI, Tableau, or Excel/Excel Power Query.
  • Provide insights and reports to management and executives on incident trends and performance metrics.
  • Analyze incident data to identify trends and improve incident management processes.
  • Collaborate with cross-functional teams to identify root cause and implement corrective actions.

Requirements:

  • Reporting and visualization skills using tools such as Power BI, Tableau, or Excel/Excel Power Query.
  • ServiceNow knowledge and experience.
  • Preferred Bachelor's degree in business, computer science, information technology, or related field.
  • Preferred 3+ years of experience in incident management, business analytics, and technical support.

Benefits:

  • Competitive pay range: $40 - $43 per hour.
  • Medical & pharmacy coverage, dental/vision insurance, 401(k), health saving account (HSA), flexible spending account (FSA), life insurance, pet insurance, short-term and long-term disability, accident & critical illness coverage, pre-paid legal & ID theft protection, sick time, and other types of paid leaves (as required by law).

About Volt:

  • Founded in 1998 and headquartered in Atlanta, Georgia, Volt employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion.
  • Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

  • Named One of America's Best Employers for New Grads by Forbes (2024).
  • Named One of the Best Companies to Work For by U.S. News & World Report (Private Companies List).
  • One of the Largest IT Staffing Firms in the US - Ranked by Staffing Industry Analysts (SIA, 2024).
  • One of the Largest Staffing Firms in the US - Ranked by Staffing Industry Analysts (SIA, 2024; includes Volt, HireGenics, and other companies).
  • Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023).
  • One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024).
  • AWS Advanced Tier Services Partner with 100+ certifications.


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