Business Operations Specialist

4 weeks ago


Philadelphia, Pennsylvania, United States WTW inc. Full time
Job Summary

The Benefits Accounts Financial Operations team at WTW inc. is seeking a highly skilled Business Operations Specialist to join their US team. As a Senior Financial Process Expert, you will work collaboratively with a globally distributed team to deliver a range of financial processes for various clients.

Key Responsibilities
  • Perform Payments and Contributions processes by following Standard Operating Procedures with limited or no supervision.
  • Work collaboratively with team members and consult supervisors/SMEs when required, providing resolutions as needed.
  • Share observations on process improvements and seek ways to gain in-depth knowledge.
  • Highlight any exceptions/deviations found and work towards a resolution while maintaining process controls.
Requirements
  • At least 3-5 years' experience in a similar industry.
  • Knowledge and experience with Record Keeping System.
  • Good analytical skills.
  • Proficient in MS Excel and MS Word.
  • Strong sense of urgency, ownership, and accountability for completing assigned tasks.
  • Ability to maintain a positive attitude.
  • Strong attention to details.
  • Good written and verbal communication skills needed to work effectively with internal and external customers.
  • Ability to collaborate with a team and work well with others.
Preferred Qualifications
  • Prior knowledge and experience of 3rd party vendor systems (Debit cards, Banking system, Jira, Confluence etc.).
  • Prior experience with reimbursement administration accounts (HSA, FSA, HRA, etc.) or other consumer-driven healthcare accounts.
  • Prior knowledge of accounting and settlement reconciliation practices as well as understanding of financial entries and impacts.
Benefits
  • Competitive benefit package including Health and Welfare Benefits, Leave Benefits, and Retirement Benefits.
  • Eligibility requirements apply.


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