Operations Business Support Specialist

1 week ago


Hawthorne, California, United States Sky One Federal Credit Union Full time
Operations Business Support Specialist

At SkyOne Federal Credit Union, we're seeking a highly skilled Operations Business Support Specialist to join our dynamic team. As a key member of our operations team, you will play a crucial role in enhancing our member-focused solutions.

This position offers the unique opportunity to directly impact our operational effectiveness while collaborating with innovative minds dedicated to performance and accountability.

Your contributions will help foster a culture of respect and integrity, ensuring every member enjoys a seamless banking experience.

Key Responsibilities:

  • Manage diverse business and special accounts, ensuring all documentation meets our high standards.
  • Service business accounts by overseeing online banking, payments, and Treasury Management Services.
  • Enhance operational efficiencies to maximize value for the organization.
  • Handle requests from members and internal teams, assisting with account updates, fraud claims, and specialized accounts.
  • Navigate complex cases and contribute to the unclaimed property process.

Requirements:

  • Minimum three (3) years financial institution experience.
  • Minimum two (2) years in a financial institution working with business accounts and operations.
  • Demonstrate sound judgment in decision-making.
  • Ability to communicate effectively with members and fellow employees, both verbally and in writing.
  • Excellent follow-through skills.
  • Must be organized and able to work in a fast-paced environment.
  • Must be a self-starter with the ability to prioritize assignments and ability to work independently.
  • Excellent computer skills, including proficiency in MS Word, Excel, Windows, spreadsheet preparation, Teams, and hands-on Internet experience.
  • Excellent attention to detail and accuracy.
  • Working ability to use various systems simultaneously.


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