Site Coordinator

3 weeks ago

Hillsboro OR United States EV Group, Inc. Full time

Job Title: Site Coordinator North America

Reports to: Senior Manager Customer Support

Classification: Non-Exempt

Summary:

This position acts as the key liaison between customer, management and on-site assigned service personnel regarding installation, maintenance, repair, testing and/or customer training issues. This position will take ownership of issues and drive them to resolution in a timely manner; operate independently, managing multiple projects simultaneously. The Site Coordinator performs in a dynamic and challenging environment with drive and creativity. This is a non-exempt position with high accountability for corporate image, integrity and results, which at times may mean extraordinary effort and working timeframes.

Key Responsibilities:

  1. Manage customer activities, supervise, coordinate, schedule, train, motivate and guide other Fields Service Engineers.
  2. Work on complex planning activities and special projects where customer equipment performance is key to contractual obligations and/or project deadlines.
  3. Assist Customer Support Management and Regional Sales Managers by understanding and communicating customer initiatives and ensuring timely closure of customer requirements.
  4. Instruct customers in the complete operation and maintenance of equipment, including identifying and repairing equipment-related process problems.
  5. Participate in internal meetings to facilitate the coordination of important issues including spare parts, warranty and daily/weekly priorities.
  6. Retrieve, compile and report equipment performance indicators to both customer and company Management.
  7. Keep Management informed of all tool down situations.
  8. Present and implement EVG technologies and solutions to customer.
  9. Coordinate technical resources to track and close customer issues.
  10. Present and explain reports, results and solutions to customers.
  11. Solve performance/operational issues to improve customer efficiency.
  12. Assist in recruiting potential employees for customer site.
  13. Promote continuous improvement in both staff and technical areas.
  14. Oversee a robust Project Management process and delivery timetables to keep projects on schedule.
  15. Organize and manage projects and tasks while consulting with Management to ensure company objectives are met.
  16. Must be able to travel domestically and internationally overnight, as needed, up to 30% of the time. Must possess a valid passport.
  17. This position requires the use of EVG hired vehicles on EVG business. Individuals must be physically capable of operating the vehicles safely, possess a valid drivers license and have acceptable driving privileges.
  18. Other duties, as assigned.

Additional Responsibilities:

  1. Prepare and deliver related training, measuring and recording of performance progress.
  2. Prepare and submit all required paperwork on a timely routine basis.
  3. Maintain all assigned equipment logs and records promptly and thoroughly.
  4. Exhibit good housekeeping practices in all work areas.

Requirements:

  1. Requires a Bachelors Degree in a technical discipline or related field and a minimum of four (4) years of direct experience with EVG equipment or working in a high volume manufacturing environment or a minimum of six (6) years of experience with capital equipment/facilities engineering, or field operations within the MEMS or Semiconductor industries.
  2. Proven background in management/supervision or the ability to demonstrate supervisory skills in leading the efforts of technical service personnel.
  3. Excellent customer skillset which includes communication, priority setting, influencing and conflict resolution.
  4. Self-driven with ability to prioritize work and accomplish tasks quickly with good problem solving skills.
  5. Must be detail oriented.
  6. Solid written and verbal communication for expressing technical ideas and initiatives.

Physical Demands:

  1. While performing duties of this job, individual is regularly required to stand, sit, reach with hand and arms, stoop, kneel, crouch, crawl and lift/move up to 50 pounds. Visual acuity required. Individual is required to use hands to finger, handle or feel objects, tools, or controls frequently and be able to reach with hand and arms above shoulder level occasionally.
  2. Ability to wear proper cleanroom attire and work inside the fab/cleanroom up to 75% of the time.

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