Site Coordinator

2 weeks ago

Hillsboro, United States EV Group, Inc. Full time
Job Title: Site Coordinator

Job Summary:

We are seeking a highly skilled and experienced Site Coordinator to join our team at EV Group, Inc. The successful candidate will act as the key liaison between customer, management, and on-site assigned service personnel, ensuring seamless communication and issue resolution.

Key Responsibilities:

  1. Manage and coordinate customer activities, supervising and guiding technical service personnel as needed.
  2. Work on complex planning activities and special projects, prioritizing customer equipment performance and contractual obligations.
  3. Assist Customer Support Management and Regional Sales Managers in understanding and communicating customer initiatives, ensuring timely closure of customer requirements.
  4. Instruct customers in the operation and maintenance of equipment, identifying and repairing equipment-related process problems.
  5. Participate in internal meetings to facilitate coordination of important issues, including spare parts, warranty, and daily/weekly priorities.
  6. Retrieve, compile, and report equipment performance indicators to both customer and company Management.
  7. Keep Management informed of all tool down situations.
  8. Present and implement EVG technologies and solutions to customers.
  9. Coordinate technical resources to track and close customer issues.
  10. Present and explain reports, results, and solutions to customers.
  11. Solve performance/operational issues to improve customer efficiency.
  12. Assist in recruiting potential employees for customer site.
  13. Promote continuous improvement in both staff and technical areas.
  14. Oversee a robust Project Management process and delivery timetables to keep projects on schedule.
  15. Organize and manage projects and tasks while consulting with Management to ensure company objectives are met.
  16. Travel domestically and internationally overnight, up to 30% of the time, and possess a valid passport.
  17. Operate EVG hired vehicles safely, possess a valid driver's license, and have acceptable driving privileges.
  18. Perform other duties as assigned.

Additional Responsibilities:

  1. Prepare and deliver related training, measuring, and recording performance progress.
  2. Prepare and submit all required paperwork on a timely routine basis.
  3. Maintain all assigned equipment logs and records promptly and thoroughly.
  4. Exhibit good housekeeping practices in all work areas.

Qualifications:

  1. Requires a Bachelor's Degree in a technical discipline or related field and a minimum of four (4) years of direct experience with EVG equipment or working in a high-volume manufacturing environment or a minimum of six (6) years of experience with capital equipment/facilities engineering, or field operations within the MEMS or Semiconductor industries.
  2. Proven background in management/supervision or the ability to demonstrate supervisory skills in leading the efforts of technical service personnel.
  3. Excellent customer skillset, including communication, priority setting, influencing, and conflict resolution.
  4. Self-driven with the ability to prioritize work and accomplish tasks quickly with good problem-solving skills.
  5. Must be detail-oriented.
  6. Solid written and verbal communication for expressing technical ideas and initiatives.

Physical Demands:

  1. While performing duties of this job, the individual is regularly required to stand, sit, reach with hand and arms, stoop, kneel, crouch, crawl, and lift/move up to 50 pounds. Visual acuity required. The individual is required to use hands to finger, handle, or feel objects, tools, or controls frequently and be able to reach with hand and arms above shoulder level occasionally.
  2. Ability to wear proper cleanroom attire and work inside the fab/cleanroom up to 75% of the time.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. The employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

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