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IT Support Specialist for Nonprofit Organizations
1 month ago
About Pace:
Pace is a leading nonprofit organization dedicated to providing job training and placement services to the Asian Pacific Islander communities in Los Angeles. With a wide scope of services, Pace serves over 40,000 people each year with approximately 400+ staff. Our mission is to address problems of poverty and economic inequity in ethnic minority communities and create innovative solutions to the challenges faced by our clients.
Job Summary:
We are seeking a motivated and experienced IT Support Specialist to join our team. The successful candidate will provide level one end user tech support for hardware, peripherals, mobile devices and phones, software applications, and network access. The IT Support Specialist will troubleshoot all technology related issues, monitor IT dashboard, email spam filter, log incident tickets, resolve issues and escalate when appropriate. The candidate will refer risks to IT security & server contractor and work with contractor to troubleshoot issues. Other duties include imaging new computers, following e-waste procedures, travelling to local PACE offices and locations, assisting with hardware pricing, updating technical documentation, presenting IT resources to staff and working on additional IT related requests as needed.
Key Responsibilities:
• Provide level one end user tech support for hardware, peripherals, mobile devices and phones, software applications, and network access
• Troubleshoot all technology related issues
• Monitor IT dashboard, email spam filter, log incident tickets, resolve issues and escalate when appropriate
• Refer risks to IT security & server contractor and work with contractor to troubleshoot issues
• Image new computers, follow e-waste procedures, travel to local PACE offices and locations, assist with hardware pricing, update technical documentation, present IT resources to staff and work on additional IT related requests as needed
Requirements:
• Bachelor's degree in Information Technology, Computer Science or related field (work experience in lieu of degree will be considered)
• Some experience in IT Support role or similar is required
• Certifications related to this position is a plus but not required
• Service-oriented attitude and strong communication skills
• Enthusiasm for collaborating with team members, sharing knowledge and finding solutions
• Attention to detail and conscientious approach
• Ability to work well under pressure, handling multiple tasks and deadlines
• Strong computer skills, Word, Excel, Power Point, Graphics and Data Management
• Utilization of critically thinking skills to identify cost-saving opportunities, resolve issues and design short and long term performance strategies
• Ability to work well independently and within team environment
Additional Requirements:
• Must pass employment and professional reference/verification
• Must pass a pre-employment physical examination including drug and alcohol screening
• COVID vaccination required; must have two-dose series of Pfizer or Moderna or a single-dose of Johnson & Johnson. Those that need a medical or religious exemption must reach out separately
• Must have a valid Drivers License, adequate automobile insurance coverage and an automobile in working condition; local travel to job sites will required as needed
• Must pass the following background checks prior to start of employment: Sex Offender Registry, Child Abuse and Neglect State Registry, State or Tribal Criminal History Check, including fingerprints, FBI Criminal History Check, including fingerprints (Livescan)
• Must have verification of T.B. clearance at time of employment, to be renewed every four (4) years (every 4 years for chest x-rays)
• Must pass health screening (LIC 503) at time of employment, health screening is accepted within one year prior to hire, to be renewed every four (4) years
• Provide proof of the following immunizations as required: Measles, Pertussis (Whooping Cough), and Influenza
