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Specialty Operations Supervisor
2 months ago
Your responsibilities encompass all facets of daily management, including financial performance, cost control, product selection, merchandising strategies, workforce management, compliance with regulations, and special initiatives as designated.
Leadership Responsibilities: You will mentor and cultivate Associate Team Leaders and Team Members, taking charge of hiring, training, performance management, and separations.It is essential to maintain a positive company image by delivering courteous, friendly, and efficient service to both customers and Team Members consistently.
Operational Duties: You will be accountable for:- Ensuring exceptional customer service by holding ATLs, supervisors, and Team Members accountable.
- Establishing clear expectations to achieve superior retail execution standards.
- Delegating responsibilities effectively to empower your team.
- Monitoring and achieving sales, margin, expense, and labor objectives.
- Maintaining optimal product assortment, merchandising, and inventory management.
- Ensuring compliance with category management schedules and planograms.
- Displaying nutritional information accurately.
- Building collaborative relationships with departmental and store leadership.
- Ensuring adherence to relevant regulatory standards.
- Fostering a positive team environment characterized by mutual respect and high morale.
Additionally, you will maintain awareness of customer needs and direct Team Members accordingly to enhance customer satisfaction. Team Development: You will be responsible for selecting, training, and mentoring Team Members to create a high-performance team that minimizes turnover.
Safety and Compliance: You will communicate and uphold Team Member safety and security standards, providing timely and constructive performance evaluations.Consistent communication of the company's vision and goals is vital.
Qualifications: Candidates should possess a robust understanding of industry trends, advanced knowledge of products, and proficiency in financial performance assessment.Food safety certification is required, with a commitment to complete certification within six months if not currently certified.
Experience: A minimum of 24 months in retail, including at least 12 months in a leadership role, is essential. Physical Requirements: Candidates must be able to lift up to 50 pounds and stand or walk for 6-8 hours in a workday.Flexibility in scheduling, including nights, weekends, and holidays, is necessary.
Note: This description serves as a general overview of essential responsibilities and is not exhaustive. Duties may vary based on business needs and departmental requirements.