Resort Operations Manager
2 weeks ago
CRR Hospitality is seeking a dedicated and experienced Operations / Activities Manager to oversee our resort operations. This role is essential in ensuring that our guests receive exceptional service while enjoying our extensive amenities and activities.
The ideal candidate will possess a strong background in hospitality management, particularly in Guest Services and Food & Beverage operations. Your primary responsibilities will include planning, promoting, and supervising various activities and events within the resort.
Key Responsibilities:- Maintain outstanding customer relations by staying informed about all in-house and local events, providing timely and knowledgeable responses to inquiries.
- Collaborate with the Leadership Team to enhance the overall resort experience.
- Oversee Guest Services and Activities operations to ensure high levels of service and hospitality.
- Contribute to effective communication within the department by maintaining accurate logs and records.
- Organize provisions for events, including food and beverage arrangements, entertainment bookings, and sponsorship coordination.
- Assist in promoting the resort through social media and newsletters.
- Document guest experiences and events for marketing purposes.
- Coordinate additional services for group events, including entertainment and outreach.
- Ensure all guest amenities and equipment are well-maintained and safe for use.
- Enforce resort policies to promote guest safety and satisfaction.
- Perform other related duties as assigned.
We value our associates and offer a competitive compensation package along with an extensive benefits program, including:
- Two weeks of annual paid time off.
- Full 401K match up to 6%.
- Six paid holidays.
- Health, Vision, and Dental benefit options.
- Company-paid Short-Term and Long-Term Disability.
- Complimentary Site Rent with Full Hook-Up.
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