Data Analyst Associate

2 days ago

Flint, Michigan, United States Genesee Education Consultant Services, Inc. Full time
Job Summary

The Data Analyst Associate provides critical support to the State Reporting Shared Data Services team leader and Data Analysts. This role involves providing assistance with State Reporting functionality, local district reporting, and data interface requirements for district-specific needs.

Key Responsibilities
  • Provides support and problem resolution for all GenNet and GISD supported software applications.
  • Collaborates with Data Analysts in Shared Data Services to ensure seamless data support.
  • Estimates problem resolution times through detailed collaboration with team members.
  • Delivers application support within local districts utilizing online, oral, and visual presentation techniques.
  • Creates and maintains comprehensive written documentation.
  • Learns and maintains current knowledge of State Reporting requirements.
  • Develops and implements processes and procedures to enhance data quality and integrity.
  • Supports local district needs utilizing a customer service request management system.
  • Engages with customers in a highly professional and helpful manner.
  • Provides regular status updates and reports to supervisors.
  • Resolves data and reporting-related issues in a timely manner.
  • Models Win-Win leadership consistently.
Qualifications
  • Minimum high school diploma/equivalent plus 60 hours of documented college or training courses required.
  • Bachelor's degree in information systems, business administration, or related field preferred.
  • Documented/demonstrated related work experience may be considered as part of the plus 60 hours.
Experience
  • Documented work experience in a data support role, preferably working with State Reporting activities.
  • Experience providing daily customer service pertaining to student data reporting and student data applications preferred.
Skills/Other
  • Proficient in MS Windows, MS Outlook, MS Excel, MS Word, and Internet Browsers.
  • Familiar with database management, preferably with MS Access.
  • Ability to multi-task, be detail-oriented, self-directed, and prioritize tasks and meet deadlines.
  • Excellent problem-solving skills and ability to offer multiple solutions to application and operational problems and challenges.
  • Excellent written, oral, and interpersonal communication skills, including telephone communication.
  • Ability to read and interpret complex user manuals to assist customers.
  • Ability to deliver training to customers utilizing online, interactive television, and stand-up oral and visual presentation techniques.
  • Ability to utilize district technology and maintain proficiency as required skill sets change with technology and/or the needs of the district.
  • Capable of working collaboratively in a fast-paced, dynamic environment.
  • Works successfully as a member of a team.
  • Ability to travel to and from the intermediate school district and the constituent school districts in the service area.
  • Ability to work a flexible workday, work week, and work year.
  • Punctuality and good attendance are requirements for the position.
  • Represents the district in a professional manner at all times.
  • Demonstrates honesty, integrity, and professionalism at all times.
  • Must possess mental/physical ability and stamina for meeting the essential duties of the position.
  • Ability to exercise good judgment and make decisions in accordance with board policies and established administrative guidelines.

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