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Guest Services Representative

2 months ago

Fort Collins, Colorado, United States Sage Hospitality Full time

Why Join Us?

Position: Front Desk Agent

(Experience in Front Desk or Hospitality Required)

Are you eager to transform your enthusiasm for assisting others into a remarkable experience? At Sage Hospitality, we prioritize delivering outstanding service, enhancing lives through memorable interactions. If you seek a workplace that nurtures a sense of community, your search ends here.

Here's why YOU BELONG with us:

Innovative Atmosphere: We encourage you to unleash your creativity. Whether through our carefully curated art displays or the lively tunes that resonate throughout our spaces, there’s always an opportunity for self-expression.

Boundless Growth: Your career is more than just a job; it’s a journey. With numerous properties nationwide, we offer personalized paths for advancement and development.

Work-Life Balance: We understand that life is about equilibrium. That’s why we provide flexible scheduling options, allowing you to pursue your interests both at work and beyond.

Community Engagement: Making a positive impact is not just a goal; it’s our way of life. Join us in our efforts to give back to the community through various volunteering and engagement initiatives.

So, what’s the atmosphere like at Sage Hospitality? Imagine this: Enjoying live performances, breathtaking views, expertly crafted beverages, and delightful culinary experiences, all within one location. Whether you’re indulging in our amenities or creating unforgettable moments for our guests, each day is an adventure.

Come and let your work resonate with us. Together, let’s transform the ordinary into the extraordinary.

Job Overview:

As a Front Desk Agent, you will respond professionally and courteously to guests arriving, departing, and currently staying at the hotel, providing them with accurate and timely information and services. You will handle telephone and in-person inquiries regarding reservations, hotel details, and guest concerns.

Key Responsibilities:

  • Welcome guests and complete the established check-in procedures daily, utilizing both manual and computerized methods to ensure guest satisfaction and room assignments.
  • Facilitate guest departures by following established procedures to close accounts and prepare rooms for the next guests.
  • Accurately calculate and post transactions, receipts, and guest accounts using proper cash handling methods to present timely and precise charges upon check-out.
  • Respond to inquiries and accept reservations in person and by phone, effectively communicating hotel rates and utilizing suggestive selling techniques to enhance occupancy and revenue.
  • Maintain positive customer relations by staying informed about in-house and local events to provide knowledgeable responses to guest inquiries.
  • Operate PBX equipment to manage incoming and outgoing calls, schedule wake-up calls, and page guests to ensure efficient service.
  • Manage cash transactions at the front desk, maintaining complete responsibility for personal bank as per hotel policy.
  • Exhibit a friendly, cheerful, and courteous demeanor at all times.

Qualifications:

Education: High School diploma or equivalent.

Experience: Previous front desk or hospitality experience is required.

Knowledge/Skills:

  • Must possess a high school graduate level mathematical aptitude and knowledge of standard cash handling procedures and computerized cash register systems.
  • Experience in direct public interaction and a general understanding of customer service skills are essential.
  • Fluency in oral and written English is required.
  • Ability to handle various customer service challenges with tact and understanding, particularly in stressful situations.
  • Highly organized with attention to detail, especially when managing multiple tasks.

Physical Demands:

The physical requirements outlined here represent those that must be met by an associate to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Ability to read written communications and operate a monochrome computer screen.
  • Proficient in using computers, calculators, and telephone keyboards for cash handling and paperwork.
  • Ability to follow verbal and written instructions, multitask, and communicate effectively.
  • Majority of the shift involves standing, with occasional bending and kneeling required.
  • Mobility to reach all areas of the hotel to assist guests.
  • Occasional lifting and carrying of files and office items up to 25 lbs.

Work Environment:

Prolonged standing in an indoor, climate-controlled workspace under fluorescent lighting. Work is primarily indoors.

Benefits:

What’s in it for you?

Full-time Benefits (30+ hours worked on average per week):

  • Medical, Dental, and Vision insurance (eligibility based on average hours worked)
  • Health savings and flexible spending accounts
  • Basic life and AD&D insurance
  • Short- and long-term disability coverage
  • Mental health resources, including an Employee Assistance Program (EAP)
  • Paid time off (PTO), sick leave, and holiday pay
  • Eligibility to participate in the company’s 401(k) program with employer matching
  • Complimentary Employee Meals
  • Tuition Reimbursement
  • Discounted rates at Sage and Marriott hotels and Sage Restaurants
  • Employee referral bonus program ($500 for hourly roles and $1000 for salaried roles)