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Guest Services Representative

2 months ago

Fort Collins, Colorado, United States Sage Hospitality Full time

Why Choose Us?

Position: Front Desk Agent

(Experience in Front Desk or Hospitality Required)

Are you eager to transform your enthusiasm for assisting others into remarkable experiences? At Sage Hospitality, we are dedicated to delivering outstanding service, enhancing lives one moment at a time. If you seek a workplace that cultivates a sense of community, your search ends here.

Here's why you will thrive with us:

Innovative Atmosphere: We encourage you to unleash your creativity. Whether through our thoughtfully curated art displays or the harmonious sounds that resonate throughout our spaces, there is always an opportunity for self-expression.

Limitless Growth: Your career here is more than just a job; it’s a journey. With over 45 properties nationwide, we offer personalized pathways for advancement and professional development.

Work-Life Balance: We understand that life is about equilibrium. That’s why we provide flexible scheduling to help you pursue your interests both professionally and personally.

Community Engagement: Making a positive impact is not just an objective; it’s our lifestyle. Join us in contributing to the community through various volunteering and engagement initiatives.

What’s the atmosphere like at Sage Hospitality? Imagine this: Enjoying live performances, breathtaking views, expertly crafted beverages, and delightful culinary offerings, all under one roof. Whether you are indulging in our amenities or creating memorable experiences for our guests, each day presents a new adventure.

Key Responsibilities:

  • Greet guests and complete check-in procedures using both manual and computerized systems to ensure guest satisfaction and room assignments.
  • Facilitate guest departures by following established procedures to finalize accounts and prepare rooms for new arrivals.
  • Accurately calculate and post charges, receipts, and guest accounts while adhering to cash handling protocols to ensure precise billing upon check-out.
  • Respond to inquiries and accept reservations, both in person and via phone, by effectively communicating hotel information and utilizing suggestive selling techniques to enhance occupancy and revenue.
  • Maintain excellent customer relations by staying informed about in-house and local events to provide timely and knowledgeable responses to guest inquiries.
  • Operate PBX equipment to manage incoming and outgoing calls, schedule wake-up calls, and page guests to ensure efficient service.
  • Handle cash transactions at the front desk and maintain accountability for personal bank as per hotel policy.
  • Exhibit a friendly, cheerful, and courteous demeanor at all times.

Qualifications:

Education: High School diploma or equivalent.

Experience: Previous front desk or hospitality experience is required.

Knowledge and Skills:

  • Strong mathematical aptitude and familiarity with standard cash handling procedures and computerized cash register systems.
  • Experience in direct public interaction and a solid understanding of basic customer service principles.
  • Fluency in oral and written English is essential.
  • Ability to approach various customer service challenges with tact and understanding, particularly in stressful situations.
  • Highly organized with a keen attention to detail, especially when managing multiple tasks.

Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Ability to read written communications and operate a monochrome computer screen.
  • Proficient in using computer, calculator, and telephone keypads for cash handling and paperwork.
  • Ability to follow verbal and written instructions, manage multiple tasks, and communicate effectively.
  • Majority of the shift involves standing, with frequent bending and kneeling required for filing.
  • Must be able to navigate all areas of the hotel to assist guests.
  • Occasional lifting and carrying of files and office items up to 25 lbs.

Work Environment:

Prolonged standing in an indoor, climate-controlled environment with fluorescent lighting. The majority of work is conducted indoors.

Benefits:

What do we offer?

Full-time Benefits (30+ hours worked on average per week):

  • Medical, Dental, and Vision insurance (eligibility based on average hours worked)
  • Health savings and flexible spending accounts
  • Basic life and AD&D insurance
  • Short- and long-term disability coverage
  • Mental health resources, including an Employee Assistance Program (EAP)
  • Paid time off (PTO), sick leave, and holiday pay
  • Eligibility to participate in the company’s 401(k) program with employer matching
  • Complimentary employee meals
  • Tuition reimbursement opportunities
  • Discounted rates at Sage and Marriott hotels and Sage Restaurants
  • Employee referral bonus program ($500 for hourly roles and $1000 for salaried roles)