Orthopedic Services Coordinator
3 weeks ago
At OrthoCarolina, we're dedicated to making a positive impact on the lives of our patients and employees. Our team is built on a foundation of trust, honesty, and mutual respect, creating a supportive environment that fosters growth and a sense of belonging.
Job SummaryWe're seeking a highly organized and detail-oriented Patient Services Specialist to join our team at our OrthoCarolina University OUC office location in Charlotte. As a key member of our team, you will be responsible for greeting patients, preparing forms, collecting and verifying patient information, and entering data into our electronic health record system.
Key Responsibilities- Greet patients and prepare forms for their visit
- Collect and verify patient information, including demographic and insurance details
- Enter patient data into our electronic health record system
- Answer incoming phone calls and direct calls to the appropriate team member
- Perform cashier duties, including posting charges and collecting co-payments/co-insurance
- Follow established procedures for releasing medical information and completing FMLA/disability forms
As a valued member of our team, you will enjoy a range of benefits, including:
- Medical, dental, and vision insurance
- Health savings account
- Life insurance
- Voluntary supplemental life insurance
- Voluntary critical illness/accident/hospital indemnity insurance
- Short-term and long-term disability insurance
- 401(k)/ROTH retirement plan
- Employer 401(k) safe harbor
- 401(k) profit-sharing plan
- 529 savings plan
- Employee assistance program
- Voluntary wellness program
- Tuition reimbursement
- Voluntary legal plan/identity theft protection
To be successful in this role, you will need:
- A high school diploma or equivalent
- An associate's or bachelor's degree preferred
- At least one year of experience in a medical clinic setting
- Excellent customer service and computer skills
- Working knowledge of insurance and medical terminology
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