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Housekeeping Operations Supervisor
2 months ago
The Housekeeping Operations Supervisor will collaborate closely with the Head Housekeeper and Deputy Head Housekeeper to lead the housekeeping team and uphold the high standards of Warren Street Hotel. This role involves overseeing all housekeeping personnel to ensure that guest rooms and public spaces are maintained to the highest cleanliness standards.
KEY RESPONSIBILITIES:
- Oversee the Room Attendants and Public Area Cleaners to ensure compliance with cleanliness standards.
- Plan and coordinate daily tasks for Room Attendants and Porters to maximize efficiency.
- Address and resolve guest complaints in a professional and timely manner.
- Execute daily tasks as assigned by the Head Housekeeper.
- Manage lost property in accordance with hotel procedures.
- Ensure accurate logging of lost items in the Go Concierge platform.
- Maintain cleanliness and organization in corridors, stairways, and all public and service areas.
- Delegate special tasks to Room Attendants, Public Area Cleaners, and Porters as needed.
- Control the distribution of keys and communication devices to housekeeping staff daily.
- Report maintenance issues promptly and ensure follow-up actions are taken.
- Facilitate timely repairs of soft furnishings and follow up on their status.
- Complete all necessary documentation and records as per departmental protocols.
- Monitor and update the computer system regarding room status.
- Report any discrepancies in room conditions to the appropriate departments.
- Adapt to a flexible work schedule.
QUALIFICATIONS:
- Prior experience as a Floor Supervisor in a luxury hotel environment.
- Ability to mentor and motivate team members effectively.
- Strong organizational and administrative capabilities.
- Professional and approachable demeanor.
- Proficient in spoken and written English.
- Exemplary telephone etiquette.
- Ability to maintain composure in high-pressure situations.
- Meticulous attention to detail.
- Excellent communication skills.
- Proficient in computer applications.
EMPLOYEE PERKS:
- Paid time off including vacation, sick, and personal days.
- Comprehensive medical, dental, vision, and life insurance options.
- Commuter benefits available.
- Engaging holiday parties and staff appreciation events.
- In-house uniform cleaning services.
- Complimentary meals during shifts.
- Incentive programs at both departmental and company levels.
