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Service Experience Coordinator

3 weeks ago

Buffalo, New York, United States Clark Holdings Inc. Tim Hortons Full time
Job Overview:
We are seeking a highly skilled and customer-focused Service Experience Coordinator to join our team at Tim Hortons in Williamsville, NY. As a key member of our team, you will be responsible for delivering exceptional guest experiences, processing food orders, and maintaining a clean and inviting dining area.

Key Responsibilities:
  • Deliver outstanding customer service through a friendly attitude, attentive behavior, and in-depth product knowledge.
  • Process food orders efficiently and accurately.
  • Maintain a clean and organized dining area, including the front counter and drive-thru.
  • Work collaboratively with other team members to achieve speed of service targets.

Requirements:
  • Excellent communication and interpersonal skills.
  • Able to work in a fast-paced environment with a sense of urgency.
  • Strong attention to detail and ability to accurately process orders.
  • Ability to work on a team and with multiple employees.

Salary:$15-$18 per hour

About Us:
Tim Hortons is a leading Canadian quick-service restaurant chain with a strong presence in the US market. We are committed to providing high-quality products and exceptional customer service in a clean and welcoming environment.

Physical Requirements:
  • Frequent reaching and manual dexterity.
  • Continuous standing on tiled surfaces.
  • Use of headset for order processing at the drive-thru.
  • Ability to stand for long periods.
  • Frequent walking and occasional lifting of supplies/products.