Housekeeping Operations Manager

2 days ago


New Orleans, Louisiana, United States Roami Full time
Job Summary

We are seeking a highly motivated Housekeeping Operations Manager to join our team at Roami in NOLA. This is a fantastic opportunity for a professional with excellent leadership skills and a passion for delivering exceptional guest experiences.

About the Role

The successful candidate will be responsible for overseeing the housekeeping department, ensuring that all areas of the property are clean, safe, and well-maintained. You will lead a team of housekeepers, provide guidance and support, and implement processes to improve efficiency and quality standards.

Key Responsibilities
  • Supervise and coordinate the work of the housekeeping team, ensuring tasks are completed efficiently and to high standards.
  • Maintain a safe and clean environment for guests and staff by inspecting public areas, guest rooms, and back-of-house spaces.
  • Greet guests warmly and make them feel welcome, anticipating their needs and providing exceptional customer service.
  • Respond promptly to guest requests, concerns, and issues, resolving problems effectively and maintaining a positive reputation for Roami.
  • Manage inventory levels of housekeeping supplies, ordering new stock as needed, and maintain accurate records.
  • Develop and implement strategies to improve housekeeping operations, increase productivity, and enhance guest satisfaction.
Requirements
  • A minimum of 3 years' experience in guest services or a related field, preferably in a supervisory role.
  • Strong leadership and communication skills, with the ability to motivate and direct a team.
  • Excellent problem-solving skills, with a focus on resolution and guest satisfaction.
  • Flexible scheduling, including weekends and holidays, and the ability to work independently.
  • Basic maintenance troubleshooting skills and the ability to adapt to changing situations.
  • English-Spanish bilingualism and proficiency in using mobile apps for team collaboration and communication.
What We Offer
  • A competitive salary of $55,000 - $65,000 per year, depending on experience.
  • A comprehensive benefits package, including health insurance, paid sick and vacation time, mental health days, and a 401(k) retirement plan with a 100% match up to 3% of salary.
  • Incentive-based bonus program, discounted room nights at Roami properties, and mileage reimbursement.
  • A dynamic and supportive work environment, with opportunities for growth and development.
About Roami

Roami is a next-generation hospitality company built on trust, innovation, and play. We're committed to delivering exceptional guest experiences and fostering a culture of excellence and teamwork.



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