Housekeeping Room Attendant

6 days ago

New Orleans, Louisiana, United States Pacific Hospitality Group Full time
Join Pacific Hospitality Group as a Housekeeping Room Attendant

We are seeking a dedicated and detail-oriented individual to join our housekeeping team as a Room Attendant. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences by ensuring our rooms are immaculate and welcoming.

About the Role:

  • Clean and supply all assigned guest rooms or other guest areas according to department procedures and standards to exceed guest satisfaction.
  • Report damage, mechanical deficiencies, suspicious activities, or theft.

Responsibilities:

  1. Clean all areas of the property's guest rooms according to standards and procedures. This includes changing linens and making beds, cleaning bathrooms, sweeping, and dusting guest rooms, emptying trash, maintaining cleanliness of balconies and terraces, cleaning and dusting room furnishings as assigned.
  2. Restock guestroom amenities and literature as needed.
  3. Maintain linen closet in a clean, neat, and orderly manner. Assist with restocking as assigned.
  4. Respond to guest requests pertaining to room cleanliness, amenities, and linen to exceed guest satisfaction.
  5. Immediately report any noted repairs or maintenance of guestroom, public areas, or back of the house areas.
  6. Resolve guest complaints within scope of authority, otherwise refer the matter to management.
  7. Notify supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
  8. Notify management of any problems resulting from guest complaints, intoxication, or disruptive behavior.
  9. Wear non-slip, oil-resistant shoes. Follow all safety policies and procedures. Report potential safety issues to managers whenever observed and take immediate action to resolve them in emergency situations.
  10. Perform basic math skills such as addition, subtraction, multiplication, and division.
  11. Read and comprehend simple instructions, short correspondence, and memos.

Qualifications:

  • No formal education required.
  • Contact sometimes contains confidential/sensitive information so requires ability to use discretion.
  • Demonstrate positive attitude and professional demeanor.
  • General communication and interpersonal skills and commitment to high level of guest satisfaction.
  • Prior housekeeping experience in hotel environment preferred.
  • Bilingual in Spanish a plus.

Benefits:

  • Competitive hourly rate between $14.00 and $15.50.
  • Varying schedules to reflect business needs of the hotel.
  • Work on holidays, weekends, and alternate shifts.
  • Equal employment opportunities to all employees and applicants for employment.

Special Skills & Abilities/Mental and Physical Demands:

  • Regularly stands and walks for sustained periods of time.
  • Works at quick pace.
  • Frequently grasps objects.
  • Regularly reaches by extending hand(s) and arm(s) in any direction.
  • Frequently stoops and crouches.
  • Talks occasionally and frequently need to hear sounds or voices.

About Pacific Hospitality Group:

At Pacific Hospitality Group, we provide a unique value proposition to investors and team members through our owner/operator approach. We are a family-focused company committed to long-term holds that enable us to grow our business and our team members. Our vision is to enrich people's lives by offering memorable experiences, giving back to our communities, and honoring God in all that we do.

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