Theatre Patron Experience Specialist

3 weeks ago


Kansas City, Missouri, United States American Theatre Guild Full time

{"h1": "Patron Service Representative Job Description", "p": "At the American Theatre Guild, we are seeking a skilled Patron Service Representative to provide exceptional customer service to our patrons. As a key member of our team, you will be responsible for ensuring that every patron has an excellent experience with our theatre events.", "ul": [{"li": "Assist patrons with ticketing needs, including exchanging tickets, purchasing additional tickets, and resolving any issues that may arise."}, {"li": "Print and mail tickets to patrons in a timely manner, ensuring that they receive their tickets on time."}, {"li": "Manage incoming and outgoing campaign calls, providing excellent customer service and resolving any issues that may arise."}, {"li": "Input data into databases as directed, maintaining accurate and up-to-date records."}, {"li": "Assist in recording ticket sales, revenue, and income data, as well as sales reports, to help inform our theatre programming and operations."}], "h2": "Requirements and Qualifications", "ul": [{"li": "A strong desire to provide excellent customer service to our patrons, with a passion for the theatre and a commitment to delivering exceptional experiences."}, {"li": "Experience with Microsoft Office, G Suite, and general computer skills, with the ability to learn new software and systems quickly."}, {"li": "Exceptional organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously."}, {"li": "Accuracy and attention to detail, with a focus on delivering high-quality work and maintaining accurate records."}, {"li": "Flexibility in an often-changing work environment, with the ability to adapt to new situations and priorities."}], "h2": "Physical Requirements", "ul": [{"li": "The employee is often required to sit and use their hands and fingers to handle or feel and to manipulate keys on a keyboard for up to 8 hours a day."}, {"li": "This position requires working indoors with controllable environmental conditions and temperature."}, {"li": "This position requires the employee to talk and hear, with face-to-face discussions with individuals and teams, and the opportunity to make decisions without supervision."}, {"li": "Vision abilities required by this job include close vision."}, {"li": "Employee will spend prolonged hours in front of computer screens."}], "p": "If you are a customer-focused individual with a passion for the theatre, we encourage you to apply for this exciting opportunity to join our team at the American Theatre Guild."}



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