Customer Care Center Coordinator
2 weeks ago
Customer Care Center Coordinator
Company: Ocwen Financial
Job Overview
The Customer Care Center Coordinator plays a crucial role in managing incoming inquiries from clients regarding their mortgage accounts. This position emphasizes delivering precise information and maintaining a high standard of professionalism in customer interactions. The role necessitates teamwork with various internal departments, adherence to established communication protocols, and effective use of company software.
Key Responsibilities:
- Handle incoming calls and address customer inquiries effectively
- Work collaboratively with internal teams to resolve intricate issues
- Employ scripted responses to ensure accurate information delivery
- Record customer interactions in the designated system
- Utilize multiple platforms to assist with client queries
- Respond to internal communications promptly
- Support call management as needed
- Achieve departmental performance targets and metrics
Required Qualifications:
- High School Diploma or equivalent
- Basic proficiency in computer applications
- Ability to work autonomously
- Excellent verbal and written communication skills
- Strong problem-solving capabilities
- Successful completion of background checks
Work Schedule:
This position operates within a structured schedule, providing services during standard business hours. The role allows for a hybrid work environment, requiring proximity to the office location.
About Ocwen Financial
Ocwen Financial is a prominent provider of mortgage servicing solutions in the United States. The company is dedicated to delivering exceptional customer service and fostering long-term relationships with clients, while also emphasizing responsible lending practices and portfolio management.
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