Customer Care Center Coordinator

2 weeks ago


West Palm Beach, Florida, United States Ocwen Financial Full time

Customer Care Center Coordinator

Company: Ocwen Financial

Job Overview

The Customer Care Center Coordinator plays a crucial role in managing incoming inquiries from clients regarding their mortgage accounts. This position emphasizes delivering precise information and maintaining a high standard of professionalism in customer interactions. The role necessitates teamwork with various internal departments, adherence to established communication protocols, and effective use of company software.

Key Responsibilities:

  • Handle incoming calls and address customer inquiries effectively
  • Work collaboratively with internal teams to resolve intricate issues
  • Employ scripted responses to ensure accurate information delivery
  • Record customer interactions in the designated system
  • Utilize multiple platforms to assist with client queries
  • Respond to internal communications promptly
  • Support call management as needed
  • Achieve departmental performance targets and metrics

Required Qualifications:

  • High School Diploma or equivalent
  • Basic proficiency in computer applications
  • Ability to work autonomously
  • Excellent verbal and written communication skills
  • Strong problem-solving capabilities
  • Successful completion of background checks

Work Schedule:

This position operates within a structured schedule, providing services during standard business hours. The role allows for a hybrid work environment, requiring proximity to the office location.

About Ocwen Financial

Ocwen Financial is a prominent provider of mortgage servicing solutions in the United States. The company is dedicated to delivering exceptional customer service and fostering long-term relationships with clients, while also emphasizing responsible lending practices and portfolio management.



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