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Customer Care Center Coordinator

2 months ago

West Palm Beach, Florida, United States Ocwen Financial Full time

Customer Care Center Coordinator

Location: Remote

Company: Ocwen Financial

Position Overview

The Customer Care Center Coordinator plays a vital role in managing incoming inquiries from clients concerning their mortgage accounts. This position demands a commitment to delivering precise solutions while upholding exceptional standards of professionalism and client service. The role involves close collaboration with various internal teams, adherence to established communication protocols, and effective use of multiple company software applications.

Key Responsibilities:

  • Handle incoming calls and address client inquiries efficiently
  • Work in partnership with internal teams to resolve intricate issues
  • Employ scripted responses to ensure accurate information delivery
  • Record client interactions in the designated system
  • Navigate various platforms to assist with client questions
  • Respond to internal communications promptly
  • Support call management as needed
  • Achieve departmental performance targets and metrics

Required Qualifications:

  • High School Diploma or equivalent
  • Basic proficiency in computer applications
  • Ability to work autonomously
  • Excellent verbal and written communication skills
  • Strong problem-solving capabilities
  • Pass a background check

Work Schedule:

This position operates during standard business hours, with flexibility for remote work arrangements.

About Ocwen Financial

Ocwen Financial is a prominent provider of mortgage servicing solutions in the United States. The company is dedicated to delivering outstanding customer experiences and maintaining responsible practices in the industry. Ocwen Financial is committed to fostering long-term relationships with clients while providing high-quality services.