Surgery Scheduler Coordinator

4 days ago


West Palm Beach, Florida, United States Center for Orthopedic and Research Excel Full time
Job Description

Center for Orthopedic and Research Excel is a leading medical practice dedicated to providing exceptional orthopedic care to our patients. We are seeking a highly skilled Surgery Scheduler Coordinator to join our team.

Key Responsibilities:

  • Coordinate patient surgery schedules, including making reservations at the hospital and arranging anesthesia.
  • Communicate with primary care physician offices, vendors of surgical devices, and surgical assistants to ensure seamless coordination.
  • Provide patients with necessary education, instructions, and paperwork, and confirm all steps with all parties after the surgery date.
  • Have knowledge of insurance plans and commonly used concepts, practices, and procedures.

Essential Functions:

  • Coordinate schedules of multiple resources, including outside facilities and clinical staff schedules.
  • Gather pertinent information from insurance carriers and physicians to ensure patients' financial obligations are met.
  • Call patients to schedule surgery within 48 hours of being entered into referral and schedule all pre-op and post-op appointments.
  • Provide ongoing communication with patients regarding pre-certification, authorization, financial counseling, and scheduling process.
  • Collect patients' responsibility via telephone or instruct patients to bring required payment to their Pre-op appointment.
  • Communicate clinical instructions needed for appointments and procedures.
  • Update system for any changes or additions to the schedule.
  • Accurately update patient information in the practice management system and EMR.
  • Ensure canceled appointments and related ancillary appointments are canceled and communicated to all stakeholders.
  • Initiate authorization for surgery in a timely manner and obtain authorization at least 48 hours prior to the procedure.

Requirements:

  • High school diploma or equivalent working knowledge preferred.
  • 0-2 years of surgery scheduling or related experience.
  • Ability to communicate effectively with physicians, patients, and the public and establish good working relationships with internal and external customers.
  • Schedule a minimum of 4.75 surgeries per day.
  • Secure 100% of required certifications and authorizations.

Benefits:

  • Competitive Health & Welfare Benefits.
  • Monthly $43 stipend to use toward ancillary benefits.
  • HSA with qualifying HDHP plans with company match.
  • 401k plan after 6 months of service with company match.
  • Employee Assistance Program available 24/7.
  • Paid Time Off.
  • Paid Holidays.
  • Mileage reimbursement.


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