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Insurance Customer Service Representative

2 months ago

Olympia, Washington, United States Farmers Insurance Olympia District Office Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at the Farmers Insurance Olympia District Office. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, processing policy change requests, and maintaining knowledge of our insurance products.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Process policy change requests and updates
  • Provide accurate and up-to-date information on insurance products and services
  • Collaborate with internal teams to ensure seamless customer experience
  • Meet or exceed performance metrics and goals

Requirements:

  • Proven track record of trustworthiness, dependability, and ethical behavior
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong problem-solving and analytical skills
  • Property Casualty license or ability to obtain

What We Offer:

  • Competitive base salary and bonus incentives
  • Opportunities for career growth and advancement
  • Comprehensive training and coaching program
  • Collaborative and dynamic work environment