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Insurance Customer Service Representative

2 months ago

Olympia, Washington, United States Farmers Insurance Olympia District Office Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at the Farmers Insurance Olympia District Office. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, processing policy change requests, and maintaining knowledge of our insurance products.

Key Responsibilities:

  • Provide exceptional customer service to clients via phone, email, and in-person interactions
  • Process policy change requests in a timely and accurate manner
  • Maintain knowledge of insurance products and services to effectively answer client questions
  • Work collaboratively with sales staff to schedule appointments and meet with prospective clients
  • Identify opportunities to cross-sell insurance products and services to clients

Requirements:

  • Proven track record of trustworthiness, dependability, and ethical behavior
  • Excellent communication skills: written, verbal, and listening
  • Strong interpersonal communication skills
  • Motivated and determined individual with a strong work ethic
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Property Casualty license required or ability to obtain

What We Offer:

  • Competitive base salary
  • Career growth and advancement opportunities
  • Paid time off and major holidays
  • Bonus incentive based on individual and agency performance
  • Training and coaching provided