Store Operations Manager
1 month ago
Job Summary
We are seeking a highly skilled and experienced Shift Lead to join our team at Walgreens. As a Shift Lead, you will be responsible for overseeing the daily operations of the store, ensuring a positive customer experience, and maintaining a high level of productivity.
Key Responsibilities
- Open and close the store in the absence of management, ensuring all systems are started up and cash handling is accurate.
- Complete product returns, order voids, and customer refunds, and provide change as requested.
- Model and deliver a distinctive and delightful customer experience.
- Engage customers and patients by greeting them and offering assistance with products and services.
- Responsible for holding store keys to open and close without management as necessary.
- Assist with and coach other team members to work with warehouse and vendor ordering process.
- Responsible and accountable for registering all related sales on assigned cash register.
- Assist manager or assistant store manager in reviewing order exceptions and reverse logistics.
- Assist manager or assistant store manager in evaluating and developing displays.
- Maintain accurate inventory counts and ensure the Outdate program is followed.
- Responsible for basic department pricing and making daily price changes.
- Assist with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment.
- Assist with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
- Has working knowledge of store systems and store equipment.
- Assist at Pharmacy out window as requested.
- Ensures compliance with state and local laws regarding regulated products.
- Responsible for bag checks of team members before leaving the store.
- Complies with all company policies and procedures; maintains respectful relationships with coworkers.
Requirements
- One year of prior leadership, supervisory, or retail key holder work experience.
- Must be fluent in reading, writing, and speaking English.
Preferred Qualifications
- Prefer the knowledge of store inventory control.
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