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Host/Hostess - Dining Experience Ambassador
2 months ago
We are seeking a highly skilled and enthusiastic Host/Hostess to join our team at Southall Farm and Inn. As a Host/Hostess, you will be responsible for providing exceptional guest service, ensuring a warm and welcoming atmosphere, and setting the tone for a memorable dining experience.
Key Responsibilities- Guest Welcome and Seating
- Welcome and escort guests to their table, presenting menus and ensuring all guests are comfortable
- Service Standards
- Review and maintain station charts and cover counts to ensure proper timing of service with guests
- Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest's name consistently
- Menu Knowledge and Quality
- Inspect and maintain daily menus to ensure quality, condition, and appearance while developing a complete working knowledge of all menu items and daily specials
- Team Support
- Complete special projects (menu changes, signage, etc.) as instructed
- Assist with responsibilities and duties in other areas due to heavy volume in areas of Food & Beverage when needed
- Customer Service Experience
- Previous experience in customer-facing roles, preferably in the hospitality industry
- Team Player
- Strong communication and interpersonal skills, with the ability to work effectively in a team environment
- Organizational and Communication Skills
- Ability to multitask, prioritize tasks, and maintain a high level of organization in a fast-paced environment
- Attention to Detail
- Strong attention to detail, with a focus on delivering exceptional guest service and maintaining high standards of quality
- Availability
- Availability to work weekends, evenings, and/or holidays, as required
At Southall Farm and Inn, we are committed to providing a positive and inclusive work environment. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development.