IT Support Engineer IV

4 weeks ago


Dallas, Texas, United States United Musculoskeletal Partners Full time

IT Support Engineer IV Job Description

United Musculoskeletal Partners is seeking a highly skilled IT Support Engineer IV to join our team. As an IT Support Engineer IV, you will be responsible for providing technical support to our end users, responding to and resolving escalated support requests, and working with the IT Ops team to improve operational stability and introduce new technologies.

Key Responsibilities:

  • Respond to and resolve escalated support requests across a wide variety of issues, including Windows OS, Office365, iOS and Android Mobile devices, Intune, Thin and Zero Clients, printing, IP telephony, VMWare Horizon, and Meraki networks.
  • Work with Regional Leadership and IT Ops team-members on Problem Records and small-scale projects to improve operational stability and introduce new technologies to the business.
  • Adhere to established SLAs around incident resolution and escalation.
  • Assist with contributing new solutions to the knowledge base.
  • Help with the training and development of junior support staff.
  • Identify opportunities to improve IT services and, in collaboration with the team, execute on those opportunities.
  • Participate in a 24x7 on-call rotation as an escalation point for critical issues and off-hours support.

Requirements:

  • Associates Degree in Information Technology or related field and at least five years of related experience or equivalent combination of education and work experience.
  • Certifications and ServiceNow experience are not required but are a plus.
  • Superior listening, written, and oral communication skills.
  • Willingness to roll up your sleeves and be as hands-on as necessary to get the job done in a collaborative, high-energy environment.


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