Patient Financial Services Supervisor

4 weeks ago


Wailuku, United States Kaiser Permanente Full time
Job Summary:
As a key member of the Kaiser Permanente team, the Patient Financial Services Supervisor will be responsible for directing and coordinating business operations for Patient Financial Services. This role requires a strong leader who can ensure compliance with organizational and industry standards, while promoting best practices for collection efficiency and revenue maximization. The ideal candidate will have a proven track record of supervising staff, developing and implementing business operations process changes, and promoting a strong customer service orientation.

Key Responsibilities:

  1. Plan, coordinate, direct, and supervise activities of assigned Patient Financial Services area, ensuring accuracy and efficiency of business operations.
  2. Develop and implement business operations process changes, work plans, and efficiency improvement strategies to enhance quality of service.
  3. Responsible for all aspects of PFS operations, including billing, collecting, working with vendors, generating statements, resolving patient billing complaints, meeting department metrics and expectations, etc.
  4. Provide guidance to other departments related to PFS-related matters and stay abreast of all regulatory changes and requirements.
  5. Hire, train, supervise, counsel, discipline, and terminate assigned staff as appropriate.

Requirements:

Minimum three (3) years medical insurance claims processing and collections or related experience in the healthcare industry.Minimum three (3) years of experience in leading, managing, and supervising staff, preferably in a healthcare environment.Bachelor's degree in business administration, related field, or four (4) years of directly related experience.Demonstrated ability to perform diversified clerical functions and basic accounting procedures.Demonstrated knowledge of business operations and organizational practices and procedures.Demonstrated familiarity with medical charts and fee schedules.Knowledge of medical terminology, CPT-4 and ICD-9-CM coding.Demonstrated knowledge of and skill in word processing, spreadsheet, and database PC applications.Demonstrated knowledge of and skill in adaptability, change management, conflict resolution, creativity, innovation, decision making, customer service, influence, interpersonal relations, oral communication, problem solving, quality management, results orientation, systems thinking, team building, teamwork, and written communication.Demonstrated knowledge of state, federal, and community agencies, insurance carriers, and intermediaries.Strong verbal and written communication skills and excellent presentation skills.Excellent negotiating and analytical skills.
Preferred Qualifications:

Project management experience.

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